ArticleBMJ open2016
Engaging migrants and other stakeholders to improve communication in cross-cultural consultation in primary care: a theoretically informed participatory study.
Article in BMJ open, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 2 of them syntheses that pooled it.
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Who cites it
24 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Application of normalisation process theory in understanding implementation processes in primary care settings in the UK: a systematic review.BMC family practice · 2020Pooled it
- Using Normalization Process Theory in feasibility studies and process evaluations of complex healthcare interventions: a systematic review.Implementation science : IS · 2018Pooled it
- Primary care receptionists influence migrant access to healthcare by acting as street-level bureaucrats: a scoping review.BMC primary care · 2026Article
- The role of music and singing as research methods to improve migrants' involvement in health research and policy-making.Health research policy and systems · 2025Article
- Improving Antibiotic Use in Nursing Homes by Infection Prevention and Control and Antibiotic Stewardship (IMAGINE): Protocol for a Before-and-After Intervention and Implementation Study.JMIR research protocols · 2024Article
- Refugee and migrants' involvement in participatory spaces in a US practice-based research network study: Responding to unanticipated priorities.Health expectations : an international journal of public participation in health care and health policy · 2023Article
- Using Normalisation Process Theory (NPT) to develop an intervention to improve referral and uptake rates for self-management education for patients with type 2 diabetes in UK primary care.BMC health services research · 2022Article
- The benefits, costs and feasibility of a low incidence COVID-19 strategy.The Lancet regional health. Europe · 2022Review
- Engaging citizens living in vulnerable circumstances in research: a narrative review using a systematic search.Research involvement and engagement · 2021Review
- Article
- Barriers to the use of trained interpreters in consultations with refugees in four resettlement countries: a qualitative analysis using normalisation process theory.BMC family practice · 2020Article
- Rethinking palliative care in a public health context: addressing the needs of persons with non-communicable chronic diseases.Primary health care research & development · 2020Article
- Article
- Participatory implementation research in the field of migrant health: Sustainable changes and ripple effects over time.Health expectations : an international journal of public participation in health care and health policy · 2020Article
- Rationale, development and feasibility of group antenatal care for immigrant women in Sweden: a study protocol for the Hooyo Project.BMJ open · 2019Article
- Integrated people-centred primary health care in Greece: unravelling Ariadne's thread.Primary health care research & development · 2019Article
- A qualitative study of cancer care professionals' experiences of working with migrant patients from diverse cultural backgrounds.BMJ open · 2019Article
- Assessing refugee healthcare needs in Europe and implementing educational interventions in primary care: a focus on methods.BMC international health and human rights · 2018Article
- Material practices for meaningful engagement: An analysis of participatory learning and action research techniques for data generation and analysis in a health research partnership.Health expectations : an international journal of public participation in health care and health policy · 2018Article
- Exploring barriers to primary care for migrants in Greece in times of austerity: Perspectives of service providers.The European journal of general practice · 2017Article
Corrections and comments
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Authors and funding
13 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesGuidelines and training initiatives (G/TIs) are available to support communication in cross-cultural consultations but are rarely implemented in routine practice in primary care. As part of the European Union RESTORE project, our objective was to explore whether the available G/TIs make sense to migrants and other key stakeholders and whether they could collectively choose G/TIs and engage in their implementation in primary care settings.
settingAs part of a comparative analysis of 5 linked qualitative case studies, we used purposeful and snowball sampling to recruit migrants and other key stakeholders in primary care settings in Austria, England, Greece, Ireland and the Netherlands.
participantsA total of 78 stakeholders participated in the study (Austria 15, England 9, Ireland 11, Greece 16, Netherlands 27), covering a range of groups (migrants, general practitioners, nurses, administrative staff, interpreters, health service planners). PRIMARY AND SECONDARY OUTCOME MEASURES: We combined Normalisation Process Theory (NPT) and Participatory Learning and Action (PLA) research to conduct a series of PLA style focus groups. Using a standardised protocol, stakeholders' discussions about a set of G/TIs were recorded on PLA commentary charts and their selection process was recorded through a PLA direct-ranking technique. We performed inductive and deductive thematic analysis to investigate sensemaking and engagement with the G/TIs.
resultsThe need for new ways of working was strongly endorsed by most stakeholders. Stakeholders considered that they were the right people to drive the work forward and were keen to enrol others to support the implementation work. This was evidenced by the democratic selection by stakeholders in each setting of one G/TI as a local implementation project.
conclusionsThis theoretically informed participatory approach used across 5 countries with diverse healthcare systems could be used in other settings to establish positive conditions for the start of implementation journeys for G/TIs to improve healthcare for migrants.
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