ArticleHealth expectations : an international journal of public participation in health care and health policy2017
Associations between hospital characteristics and patient satisfaction in Germany.
Article in Health expectations : an international journal of public participation in health care and health policy, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 32 papers, 1 of them a synthesis that pooled it.
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Who cites it
32 citing papers in PubMed, 1 synthesis or guideline pooled it.
- What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness.Journal of medical Internet research · 2019Pooled it
- Patient and Attendant Satisfaction With Services at Medical College Hospital in Bangladesh: A Cross-Sectional Survey.Health services insights · 2026Article
- Unveiling the drivers of patient satisfaction in the United States hospitals: Assessing quality indicators across regions.PloS one · 2025Article
- General Hospitals with High-Tech Medical Equipment and Patient Experience.Journal of patient experience · 2025Article
- National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement - Experience and Practice.Patient preference and adherence · 2025Article
- Development of a patient-centered app in Germany as a special health and organizational support by surveying patients with cardiovascular diseases.Clinical research in cardiology : official journal of the German Cardiac Society · 2024Article
- Implementation of the WHO Standards to assess quality of paediatric care at the facility level using service users' perspective as source of data: a multicentre quality improvement study in Italy.BMJ paediatrics open · 2024Article
- Google star ratings of Canadian hospitals: a nationwide cross-sectional analysis.BMJ open quality · 2024Article
- Health-Related Quality of Life and Treatment Satisfaction of Patients with Blood Cancer in Kazakhstan: A Cross-Sectional Study.Asian Pacific journal of cancer prevention : APJCP · 2023Article
- SARS-CoV-2-Related Adaptation Mechanisms of Rehabilitation Clinics Affecting Patient-Centered Care: Qualitative Study of Online Patient Reports.JMIR rehabilitation and assistive technologies · 2023Article
- Measuring Patient Experience and Patient Satisfaction-How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches.Healthcare (Basel, Switzerland) · 2023Review
- Patient Safety and the COVID-19 Pandemic in Germany: A Repeated Population-Based Cross-Sectional Survey.International journal of environmental research and public health · 2022Observational
- Inpatient Satisfaction with Nursing Care and Its Impact Factors in Chinese Tertiary Hospitals: A Cross-Sectional Study.International journal of environmental research and public health · 2022Article
- Effects of Hospital Digitization on Clinical Outcomes and Patient Satisfaction: Nationwide Multiple Regression Analysis Across German Hospitals.Journal of medical Internet research · 2022Article
- Association of Hospital Characteristics and Previous Hospitalization-Related Experiences with Patients' Perceptions of Hospital Care in China.International journal of environmental research and public health · 2022Article
- [Effects of statutory quality assurance in acute inpatient care].Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz · 2022Review
- Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia.Frontiers in psychiatry · 2022Article
- Patient Satisfaction Determinants of Inpatient Healthcare.International journal of environmental research and public health · 2021Article
- Perspective of potential patients on the hospital volume-outcome relationship and the minimum volume threshold for total knee arthroplasty: a qualitative focus group and interview study.BMC health services research · 2021Article
- Patients' perceptions of quality in Swedish primary care - a study of differences between private and public ownership.Journal of health organization and management · 2021Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe patient perspective is increasingly recognized as a central pillar of quality in hospital care. International evidence suggests that an array of interacting factors may influence patient satisfaction with hospital care, whereas only a few studies have examined the impact of hospital characteristics.
objectiveTo explore which hospital characteristics exert an influence on patient satisfaction with inpatient care.
designCross-sectional study using secondary data. SETTING AND
participantsA total of 999 hospitals in Germany with 300 200 patient surveys from 2013 formed the study population. Patient satisfaction was surveyed using the Patients' Experience Questionnaire, and hospital characteristics were extracted from mandatory quality reports. Only hospitals with at least 75 surveys were included in the analysis. MAIN VARIABLES STUDIED AND
main outcome measuresFour dimensions of patient satisfaction (medical care, nursing care, organization and overall impression) were studied as the outcome measures. Region, profit orientation, size, staffing per bed and quality scores were considered possible influencing hospital characteristics. We performed risk-adjusted multivariate analyses.
resultsAll of the characteristics had a significant influence on the patient satisfaction dimensions (P<.05), and patients in East Germany, in small hospitals or in not-for-profit hospitals, were more satisfied. Additionally, more staffing per bed as well as a better process and outcome quality were associated with more satisfied patients.
conclusionStructural and quality characteristics of hospitals have a significant impact on patient satisfaction. This association confirms that patients are sensitive to important hospital quality measures and reinforces the consideration of patient satisfaction as an indicator of the quality of care.
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