ArticleJournal of medical Internet research2016
Influence of Intensified Supervision by Health Care Inspectorates on Online Patient Ratings of Hospitals: A Multilevel Study of More Than 43,000 Online Ratings.
Article in Journal of medical Internet research, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 2 of them syntheses that pooled it.
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Who cites it
11 citing papers in PubMed, 2 syntheses or guidelines pooled it, 25 citations in OpenAlex.
- What methods are used to promote patient and family involvement in healthcare regulation? A multiple case study across four countries.BMC health services research · 2020Pooled it
- What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews.Journal of medical Internet research · 2019Pooled it
- Assessing the use of the input of care users in long-term care homes during 2020-2023 in the Netherlands: an exploratory study.BMJ open quality · 2026Article
- The value of experts by experience in social domain supervision in the Netherlands: results from a 'mystery guests' project.BMC health services research · 2024Article
- SARS-CoV-2-Related Adaptation Mechanisms of Rehabilitation Clinics Affecting Patient-Centered Care: Qualitative Study of Online Patient Reports.JMIR rehabilitation and assistive technologies · 2023Article
- Correlations between care users' and the healthcare inspectorate's ratings of the quality of care in long-term care homes.BMJ open quality · 2023Article
- Wisdom of the Experts Versus Opinions of the Crowd in Hospital Quality Ratings: Analysis of Hospital Compare Star Ratings and Google Star Ratings.Journal of medical Internet research · 2022Article
- Using Text Mining Techniques to Identify Health Care Providers With Patient Safety Problems: Exploratory Study.Journal of medical Internet research · 2021Article
- Factors that determine a Patient's willingness to physician selection in online healthcare communities: A trust theory perspective.Technology in society · 2021Article
- Is there a volume-quality relationship within the independent treatment centre sector? A longitudinal analysis.BMC health services research · 2019Article
- Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands.Journal of medical Internet research · 2016Article
Corrections and comments
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Authors and funding
5 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn the Netherlands, hospitals with quality or safety issues are put under intensified supervision by the Dutch Health Care Inspectorate, which involves frequent announced and unannounced site visits and other measures. Patient rating sites are an upcoming phenomenon in health care. Patient reviews might be influenced by perceived quality including the media coverage of health care providers when the health care inspectorate imposes intensified supervision, but no data are available to show how these are related.
objectiveThe aim of this study was to investigate whether and how being under intensified supervision of the health care inspectorate influences online patient ratings of hospitals.
methodsWe performed a longitudinal study using data from the patient rating site Zorgkaart Nederland, from January 1, 2010 to December 31, 2015. We compared data of 7 hospitals under intensified supervision with a control group of 28 hospitals. The dataset contained 43,856 ratings. We performed a multilevel logistic regression analysis to account for clustering of ratings within hospitals. Fixed effects in our analysis were hospital type, time, and the period of intensified supervision. Random effect was the hospital. The outcome variable was the dichotomized rating score.
resultsThe period of intensified supervision was associated with a low rating score for the hospitals compared with control group hospitals; both 1 year before intensified supervision (odds ratio, OR, 1.67, 95% CI 1.06-2.63) and 1 year after (OR 1.79, 95% CI 1.14-2.81) the differences are significant. For all periods, the odds on a low rating score for hospitals under intensified supervision are higher than for the control group hospitals, corrected for time. Time is also associated with low rating scores, with decreasing ORs over time since 2010.
conclusionsHospitals that are confronted with intensified supervision by the health care inspectorate have lower ratings on patient rating sites. The scores are independent of the period: before, during, or just after the intervention by the health care inspectorate. Health care inspectorates might learn from these results because they indicate that the inspectorate identifies the same hospitals as "at risk" as the patients rate as underperformers.
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