ArticleObstetrics and gynecology international2016
Client Satisfaction with Delivery Care Service and Associated Factors in the Public Health Facilities of Gamo Gofa Zone, Southwest Ethiopia: In a Resource Limited Setting.
Article in Obstetrics and gynecology international, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 39 papers, 2 of them syntheses that pooled it.
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Who cites it
39 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Satisfaction with maternal health services and associated factors among parents in Ethiopia: a systematic review and meta-analysis.Frontiers in public health · 2025Pooled it
- Women's satisfaction with existing labour and delivery services in Ethiopia: a systematic review and meta-analysis.BMJ open · 2020Pooled it
- Maternal Satisfaction With Midwives' Caregiving in Public Health Facilities: A Scoping Review.Cureus · 2026Review
- Satisfaction With Sexual and Reproductive Health Services and Associated Factors Among Women Visiting Public Health Facilities of Kembata Zone, Ethiopia.Health services insights · 2026Article
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- Determinants of respectful maternity care among women who gave childbirth in Southern Ethiopia.BMC health services research · 2024Article
- Maternal satisfaction with delivery service and associated factors among women who gave birth at public hospitals in Guji Zone, Southern Ethiopia.BMC women's health · 2024Article
- Two out of every three pregnant women who gave birth in public health facilities of Tullo Woreda were dissatisfied with deliveries services, Eastern Ethiopia.SAGE open medicine · 2024Article
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- Maternal satisfaction on delivery service and associated factors among mothers delivered at Arba Minch town governmental health facilities, South Ethiopia: A cross-sectional study.SAGE open medicine · 2024Article
- Proportion and factors influencing client satisfaction with delivery services in health facilities in the Sissala East Municipality, Ghana: A cross-sectional study.Health science reports · 2023Article
- Maternal Satisfaction on Delivery Service and Its Associated Factors in Public Health Facilities at West Shewa Zone, Ethiopia.Ethiopian journal of health sciences · 2023Article
- Maternal satisfaction on delivery care services and associated factors at public hospitals in eastern Ethiopia.International health · 2023Article
- From global recommendations to (in)action: A scoping review of the coverage of companion of choice for women during labour and birth.PLOS global public health · 2023Article
- Quality of Antenatal Care in Public Health Facilities of Dessie Town, Northeastern Ethiopia, 2022.Journal of patient experience · 2023Article
- Process Evaluation of Facility Delivery Services in Northwest Ethiopia: In the Case of Public Health Centers.International journal of women's health · 2023Article
- Level of women-friendly care provision among mothers in immediate post-partum period at public hospitals of Southeast Ethiopia: a cross-sectional study.BMC women's health · 2022Article
- A systematic review and meta-analysis of women's satisfaction with skilled delivery care and the associated factors in Ethiopia.SAGE open medicine · 2022Article
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Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background. Ensuring patient satisfaction is an important means of secondary prevention of maternal mortality. This study presents findings from a multidimensional study of client satisfaction from the Gamo Gofa Zone in Southwest Ethiopia. Methods. A facility based cross-sectional study using exit interviews was conducted from 2014. Client satisfaction was measured using a survey adopted from the Donabedian quality assessment framework. Thirteen health institutions were randomly sampled of 66 institutions in Gamo Gofa Zone. Logistic regression was used to determine predictors of client satisfaction. Results. The overall satisfaction level of the clients in this study was 79.1% with (95% CI; 75-82). Women attending health centres were more likely satisfied than women attending hospitals (χ (2) = 83.7, df = 12, P < 0.001). The proportion of women who complained about an unfriendly attitude or unresentful care from health workers was higher in the hospitals (χ (2) = 27.4, df = 1, P < 0.001). The presence of support persons during child birth improved client satisfaction (AOR = 6.23 95% CI; 2.75-14.1) and women who delivered with caesarean section are four times more likely satisfied than those who deliver vaginally (AOR 3.6 95% CI; 1.44-9.06). Client satisfaction was reduced if the women had to pay for the services (AOR = 0.27 95% CI; 0.09-81). Conclusions. The study shows that overall satisfaction level is good. More emphasis should be put on giving women friendly care, particularly at the hospitals.
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