ArticleJournal of the American Medical Informatics Association : JAMIA2017
Acute care patient portals: a qualitative study of stakeholder perspectives on current practices.
Article in Journal of the American Medical Informatics Association : JAMIA, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 38 papers, 3 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
38 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Functionalities and Issues in the Implementation of Personal Health Records: Systematic Review.Journal of medical Internet research · 2021Pooled it
- A systematic review of patient access to medical records in the acute setting: practicalities, perspectives and ethical consequences.BMC medical ethics · 2020Pooled it
- Inpatient Portals for Hospitalized Patients and Caregivers: A Systematic Review.Journal of hospital medicine · 2018Pooled it
- A Remote Symptom Monitoring Tool As Part of Ambulatory Cancer Surgery Recovery: A Qualitative Analysis of Patient Experience.JCO oncology practice · 2023Trial
- A randomized controlled trial to improve engagement of hospitalized patients with their patient portals.Journal of the American Medical Informatics Association : JAMIA · 2018Trial
- Identification and Classification Features of Patient Portal, A Systematic Review.Health science reports · 2025Review
- Article
- A systematic review of the effectiveness of patient education through patient portals.JAMIA open · 2023Review
- Improving transparency in hospitals: perspectives on implementing an inpatient portal.Future healthcare journal · 2022Article
- Impact of an Online Gastrointestinal Symptom History Taker on Physician Documentation and Charting Time: Pragmatic Controlled Trial.JMIR formative research · 2021Article
- Stakeholder Perspectives in Anticipation of Sharing Physicians' Notes With Parents of Hospitalized Children.Academic pediatrics · 2021Article
- Assessment of automated clinical trial recruitment and enrolment using patient-facing technology.BMJ health & care informatics · 2021Article
- Use and impact of an online community for hospital patients.Journal of the American Medical Informatics Association : JAMIA · 2020Article
- Lessons learned implementing a complex and innovative patient safety learning laboratory project in a large academic medical center.Journal of the American Medical Informatics Association : JAMIA · 2020Article
- Patient Recommendations to Improve the Implementation of and Engagement With Portals in Acute Care: Hospital-Based Qualitative Study.Journal of medical Internet research · 2020Article
- Knowledge, Attitudes, and Behaviors on Utilizing Mobile Health Technology for TB in Indonesia: A Qualitative Pilot Study.Frontiers in public health · 2020Article
- Facilitating Organizational Change to Accommodate an Inpatient Portal.Applied clinical informatics · 2019Article
- Patient Perspectives on Advance Care Planning via a Patient Portal.The American journal of hospice & palliative care · 2019Article
- Is research on patient portals attuned to health equity? A scoping review.Journal of the American Medical Informatics Association : JAMIA · 2019Article
- Utilization of Hospital Room Hospitality Features on Patient-Controlled Tablet Computers: Cohort Study.JMIR mHealth and uHealth · 2019Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
14 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo describe current practices and stakeholder perspectives of patient portals in the acute care setting. We aimed to: (1) identify key features, (2) recognize challenges, (3) understand current practices for design, configuration, and use, and (4) propose new directions for investigation and innovation. MATERIALS AND
methodsMixed methods including surveys, interviews, focus groups, and site visits with stakeholders at leading academic medical centers. Thematic analyses to inform development of an explanatory model and recommendations.
resultsSite surveys were administered to 5 institutions. Thirty interviews/focus groups were conducted at 4 site visits that included a total of 84 participants. Ten themes regarding content and functionality, engagement and culture, and access and security were identified, from which an explanatory model of current practices was developed. Key features included clinical data, messaging, glossary, patient education, patient personalization and family engagement tools, and tiered displays. Four actionable recommendations were identified by group consensus. DISCUSSION: Design, development, and implementation of acute care patient portals should consider: (1) providing a single integrated experience across care settings, (2) humanizing the patient-clinician relationship via personalization tools, (3) providing equitable access, and (4) creating a clear organizational mission and strategy to achieve outcomes of interest.
conclusionPortals should provide a single integrated experience across the inpatient and ambulatory settings. Core functionality includes tools that facilitate communication, personalize the patient, and deliver education to advance safe, coordinated, and dignified patient-centered care. Our findings can be used to inform a "road map" for future work related to acute care patient portals.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.