ArticleBMJ open2016
Factors that shape the patient's hospital experience and satisfaction with lower limb arthroplasty: an exploratory thematic analysis.
Article in BMJ open, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
14 citing papers in PubMed.
- A randomized clinical trial of a new perioperative practice model on anxiety and health-related quality of life in arthroplasty patients.Nursing open · 2021Trial
- Are Currently Available Joint-Specific Patient-Reported Outcome Measures Fit for Purpose to Assess the Outcome of Knee Arthroplasty?Journal of clinical medicine · 2025Article
- Positive Deviance Theory: Leveraging Compliments Data to Guide Strategic Planning for Patient Experience Improvement in a Large Rural Health Care System.The Permanente journal · 2024Article
- Understanding the Patient Experience: Analysis of 2-Word Assessment and Its Relationship to Likelihood to Recommend in Outpatient Hand Surgery.Hand (New York, N.Y.) · 2022Article
- Inpatient Care Service Experience Among Adult Patients Admitted to Arba Minch General Hospital, Southern Ethiopia: Institution-Based Qualitative Study.Journal of patient experience · 2022Article
- Comparing ERAS-outpatient versus standard-inpatient hip and knee replacements: a mixed methods study exploring the experience of patients who underwent both.BMC musculoskeletal disorders · 2021Article
- Patients' experiences of discontentment one year after total knee arthroplasty- a qualitative study.BMC musculoskeletal disorders · 2020Article
- Hospital Length of Stay … A Measure of What, Exactly?Medical care · 2019Article
- Fast-track program of elective joint replacement in hip and knee-patients' experiences of the clinical pathway and care process.Journal of orthopaedic surgery and research · 2019Article
- Body-Self Unity With a New Hip or Knee: Understanding Total Joint Replacement Within an Embodiment Framework.ACR open rheumatology · 2019Review
- Enhanced Recovery After Surgery implementation in practice: an ethnographic study of services for hip and knee replacement.BMJ open · 2019Article
- Article
- Study of the interactions between proximal femur 3d bone shape, cartilage health, and biomechanics in patients with hip Osteoarthritis.Journal of orthopaedic research : official publication of the Orthopaedic Research Society · 2018Article
- The importance of informational, clinical and personal support in patient experience with total knee replacement: a qualitative investigation.BMC musculoskeletal disorders · 2017Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveIt is generally accepted that the patients' hospital experience can influence their overall satisfaction with the outcome of lower limb arthroplasty; however, little is known about the factors that shape the hospital experience. The aim of this study was to develop an understanding of what patients like and do not like about their hospital experience with a view to providing insight into where service improvements could have the potential to improve the patient experience and their satisfaction, and whether they would recommend the procedure.
designA mixed methods (quan-QUAL) approach.
settingLarge regional teaching hospital.
participants216 patients who had completed a postoperative postal questionnaire at 12 months following total knee or total hip arthroplasty. OUTCOME MEASURES: Overall satisfaction with the outcome of surgery, whether to recommend the procedure to another and the rating of patient hospital experience. Free text comments on the best and worst aspects of their hospital stay were evaluated using qualitative thematic analysis.
resultsOverall, 77% of patients were satisfied with their surgery, 79% reported a good-excellent hospital experience and 85% would recommend the surgery to another. Qualitative analysis revealed clear themes relating to communication, pain relief and the process experience. Comments on positive aspects of the hospital experience were related to feeling well informed and consulted about their care. Comments on the worst aspects of care were related to being made to wait without explanation, moved to different wards and when they felt invisible to the healthcare staff caring for them.
conclusionsPositive patient experiences were closely linked to effective patient-health professional interactions and logistics of the hospital processes. Within arthroplasty services, the patient experience of healthcare could be enhanced by further attention to concepts of patient-centred care. Practical examples of this include more focus on developing staff-patient communication and the avoidance of 'boarding' procedures.
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