ArticleBMC family practice2016
Emergency primary care personnel's perception of professional-patient interaction in aggressive incidents -- a qualitative study.
Article in BMC family practice, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Violence and abuse towards general practice staff by patients and the public: a scoping review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Understanding and measuring workplace violence in healthcare: a Canadian systematic framework to address a global healthcare phenomenon.BMC emergency medicine · 2025Article
- Critical social framework on the determinants of primary healthcare access and utilisation.Family medicine and community health · 2021Article
- [Experiences and perception of health professionals of out-of-hospital emergencies in the face of attacks].Atencion primaria · 2021Article
- Judicial judgment and media sensation of violence against medical staff in China: A fuzzy set qualitative comparative analysis (fsQCA).PloS one · 2021Article
- Characteristics of aggressive incidents in emergency primary health care described by the Staff Observation Aggression Scale - Revised Emergency (SOAS-RE).BMC health services research · 2020Article
- National report on aggressions to physicians in Spain 2010-2015: violence in the workplace-ecological study.BMC research notes · 2018Observational
- The Staff Observation Aggression Scale - Revised (SOAS-R) - adjustment and validation for emergency primary health care.BMC health services research · 2018Article
- What happens when the doctor denies a patient's request? A qualitative interview study among general practitioners in Norway.Scandinavian journal of primary health care · 2017Article
- Yonder: Workplace violence, childhood obesity, somatoform disorders and 'selfies'.The British journal of general practice : the journal of the Royal College of General Practitioners · 2016Article
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Authors and funding
3 authors.
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Abstract
backgroundIncidents of aggression and violence from patients and visitors occur in emergency primary care. Most previous studies have focused on risk factors such as characteristics of patient, health personnel or situation. This study aimed to explore professional-patient interaction in aggressive situations.
methodsA focus group study with eight focus groups was performed, including a total of 37 nurses and physicians aged 25-69 years. The participants were invited to talk about their experiences of violence in emergency primary care. Analysis was conducted by systematic text condensation. Results were then illuminated by Honneth's theory The Struggle for Recognition.
resultsWe identified three main themes regarding the interaction between health personnel and patients or visitors in aggressive situations: (1) unmet needs, (2) involuntary assessment, and (3) unsolicited touch. In all interactions the aggressive behaviour could be understood as a struggle for recognition.
conclusionsAggression is more likely to arise in situations where the patients' needs or personal borders are invalidated. The struggle for personal recognition during the interaction between patient and health professionals should be addressed in health professionals' education. This knowledge might increase their awareness and help them to react in a more expedient manner.
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