ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2016
Email communication at the medical primary-secondary care interface: a qualitative exploration.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 2 of them syntheses that pooled it.
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Who cites it
12 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- The impact of eHealth use on general practice workload in the pre-COVID-19 era: a systematic review.BMC health services research · 2024Pooled it
- Health workers' perceptions and experiences of using mHealth technologies to deliver primary healthcare services: a qualitative evidence synthesis.The Cochrane database of systematic reviews · 2020Pooled it
- [What do doctors suggest to improve coordination between levels? Results in six Latin American countries].Revista de salud publica (Bogota, Colombia) · 2024Article
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- An Analysis of Electronic Health Record Work to Manage Asynchronous Clinical Messages among Breast Cancer Care Teams.Applied clinical informatics · 2021Article
- Understanding How to Improve the Use of Clinical Coordination Mechanisms between Primary and Secondary Care Doctors: Clues from Catalonia.International journal of environmental research and public health · 2021Article
- "It's Difficult, There's No Formula": Qualitative Study of Stroke Related Communication Between Primary and Secondary Healthcare Professionals.International journal of integrated care · 2020Article
- Evaluation of the referral management systems (RMS) used by GP practices in Northumberland: a qualitative study.BMJ open · 2019Article
- The COPDnet integrated care model.International journal of chronic obstructive pulmonary disease · 2018Article
- "Go Make Your Face Known": Collaborative Working through the Lens of Personal Relationships.International journal of integrated care · 2017Article
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- Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThere is little published research into the influence of email communication between primary and secondary care clinicians on patient care.
aimTo explore the use of email communication between clinicians across the primary- secondary care interface, and how this may relate to patient care. DESIGN AND
settingA qualitative study involving primary and secondary care services in the NHS Highland Health Board area, Scotland. Ten GPs and 12 hospital consultants were purposively sampled to reflect diversity.
methodEligible clinicians were invited to take part in a semi-structured interview. Data were analysed using a thematic analysis approach.
resultsKey themes that emerged for clinicians included general perceptions of email; using email in practice (managing workload, impact on patient journeys, and 'quick answers'); system issues (variability and governance); relational aspects; and email skills.
conclusionEmail communication between primary and secondary care clinicians generally has a positive impact on patient access to specialist expertise. Governance issues around the use of clinical email need to be defined. There may currently be a two-tier health service for those patients (and their GPs) requiring 'quick answers'.
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