Evidence map›Paper›PMID 27127577›Full record

ArticleIranian journal of radiology : a quarterly journal published by the Iranian Radiological Society2016

Application of Analytical Hierarchy Process Approach for Service Quality Evaluation in Radiology Departments: A Cross-Sectional Study.

Khalil Alimohammadzadeh, Mohammadkarim Bahadori, Fariba Hassani

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Article in Iranian journal of radiology : a quarterly journal published by the Iranian Radiological Society, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.

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4citing papers in PubMed
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1 · What the graph read from it

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3 · Its place in the literature

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4 citing papers in PubMed.

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5 · Who and what money

Authors and funding

3 authors.

Khalil AlimohammadzadehDepartment of Health Services Management, Tehran North Branch, Islamic Azad University, Tehran, Iran.
Mohammadkarim BahadoriHealth Management Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran; Department of Radiology, Faculty of Medicine, Baqiyatallah University of Medical Sciences, Tehran, Iran.
Fariba HassaniDepartment of Health Services Management, Tehran North Branch, Islamic Azad University, Tehran, Iran.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundRadiology department as a service provider organization requires realization of quality concept concerning service provisioning knowledge, satisfaction and all issues relating to the customer as well as quality assurance and improvement issues. At present, radiology departments in hospitals are regarded as income generating units and they should continuously seek performance improvement so that they can survive in the changing and competitive environment of the health care sector.

objectivesThe aim of this study was to propose a method for ranking of radiology departments in selected hospitals of Tehran city using analytical hierarchical process (AHP) and quality evaluation of their service in 2015. MATERIALS AND

methodsThis study was an applied and cross-sectional study, carried out in radiology departments of 6 Tehran educational hospitals in 2015. The hospitals were selected using non-probability and purposeful method. Data gathering was performed using customized joint commission international (JCI) standards. Expert Choice 10.0 software was used for data analysis. AHP method was used for prioritization.

results"Management and empowerment of human resources'' (weight = 0.465) and "requirements and facilities" (weight = 0.139) were of highest and lowest significance respectively in the overall ranking of the hospitals. MS (weight = 0.316), MD (weight = 0.259), AT (weight = 0.14), TS (weight = 0.108), MO (weight = 0.095), and LH (0.082) achieved the first to sixth rankings respectively.

conclusionThe use of AHP method can be promising for fostering the evaluation method and subsequently promotion of the efficiency and effectiveness of the radiology departments. The present model can fill in the gap in the accreditation system of the country's hospitals in respect with ranking and comparing them considering the significance and value of each individual criteria and standard. Accordingly, it can predict an integration of qualitative and quantitative criteria involved and thereby take a decisive step towards further efficiency and effectiveness of the health care evaluation systems.

Indexed as

EvaluationIranJoint Commission International (JCI)QualityRadiology

Identifiers

PMID27127577
PMCPMC4841892

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