ArticlePatient preference and adherence2016
Factors influencing inpatients' satisfaction with hospitalization service in public hospitals in Shanghai, People's Republic of China.
Article in Patient preference and adherence, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 2 of them syntheses that pooled it.
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Who cites it
26 citing papers in PubMed, 2 syntheses or guidelines pooled it, 48 citations in OpenAlex.
- Towards a Quality Care Climate Perspective: A Systematic Review of Associations Among Patient Experience, Patient Outcomes, and Organisational Climate Factors in Hospitals.International journal of environmental research and public health · 2026Pooled it
- Patient satisfaction and associated factors with inpatient health services at public hospitals in Ethiopia: a systematic review and meta-analysis.BMC health services research · 2024Pooled it
- Public satisfaction and trust towards the health system in China and associated factors: a mixed-methods study.BMC public health · 2025Article
- Satisfaction levels of patients with musculoskeletal problems treated with physical therapy modalities: A multi-center study.Turkish journal of physical medicine and rehabilitation · 2025Article
- Hospitalization experience and associated factors among Chinese patients with cancer: a cross-sectional study.BMC nursing · 2025Article
- Top health service concerns: a data mining study of the Shanghai health hotline.Frontiers in digital health · 2025Article
- Exploring the Determinants of Patient Experiences Using the Digital Topic Modeling Approach.Journal of nursing management · 2025Article
- Article
- Psychometric Assessment of an Item Bank for Adaptive Testing on Patient-Reported Experience of Care Environment for Severe Mental Illness: Validation Study.JMIR mental health · 2024Article
- Validation of French versions of the 15-item picker patient experience questionnaire for adults, teenagers, and children inpatients.Frontiers in public health · 2024Article
- Article
- Factors Affecting Satisfaction With Inpatient Services Among Adult Patients Admitted to Arba Minch General Hospital, Southern Ethiopia: A Mixed Method Study.Health services insights · 2023Article
- Inpatient Satisfaction with Nursing Care and Its Impact Factors in Chinese Tertiary Hospitals: A Cross-Sectional Study.International journal of environmental research and public health · 2022Article
- Satisfaction in population-based cancer screening in a Chinese rural high-risk population: the Yangzhong early diagnosis and treatment of upper gastrointestinal cancer.BMC health services research · 2022Article
- A multicenter survey of patients' favorite type of nursing care and associated factors in Hebei Province, China.PloS one · 2022Article
- Patient Satisfaction Determinants of Inpatient Healthcare.International journal of environmental research and public health · 2021Article
- Effective Analysis of Inpatient Satisfaction: The Random Forest Algorithm.Patient preference and adherence · 2021Article
- The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals.Patient preference and adherence · 2021Article
- Influencing Factors of Outpatients' Satisfaction in China a Cross-Sectional Study of 16 Public Tertiary Hospitals.Patient preference and adherence · 2021Article
- Influence of patient and hospital characteristics on inpatient satisfaction in China's tertiary hospitals: A cross-sectional study.Health expectations : an international journal of public participation in health care and health policy · 2020Article
Corrections and comments
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Authors and funding
8 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThe aim of this study was to observe the current status of inpatient satisfaction and analyze the possible factors influencing patient satisfaction during hospitalization.
methodsA cross-sectional investigation was conducted to obtain basic information about inpatient satisfaction, and statistical methods were used to describe and analyze the data. A total of 878 questionnaires were included in this study. A 5-point Likert scale rating was employed to assess items related to hospitalization care. Nonparametric tests and ordinal logistic analysis were used to explore the relationship between predictors and the patients' overall satisfaction.
resultsAmong the respondents, 89.75% were satisfied overall with the service they received during hospitalization, while 0.57% reported dissatisfaction. Inpatient demographic characteristics such as sex of the patients, occupation, age, and residence had significant associations with satisfaction, while monthly income and marital status did not. Additionally, the statistical outcome indicated that doctors' and nurses' service attitudes, and expenditure and environment were found to have an impact on the inpatient satisfaction ratings, with odds ratio of 2.43, 3.19, and 2.72, respectively.
conclusionThis study emphasizes the influence of sex of the patients, the service attitudes of the doctors and nurses, and expenditure and environment on inpatient satisfaction. An increase in satisfaction ratings concerning the areas of doctors' and nurses' service attitudes, and expenditure and environment can improve the overall satisfaction levels. Responsible health management departments should pay attention to patient satisfaction and improve the quality of relevant health services, thus ultimately enhancing inpatients' hospitalization experiences.
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