ArticleAMIA ... Annual Symposium proceedings. AMIA Symposium2015
Automated Classification of Consumer Health Information Needs in Patient Portal Messages.
Article in AMIA ... Annual Symposium proceedings. AMIA Symposium, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 31 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
31 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Computational Use of Patient-Provider Secure Messaging Data to Achieve Better Clinical Efficiency and Quality of Communication: A Systematic Review.AMIA ... Annual Symposium proceedings. AMIA Symposium · 2024Pooled it
- A scoping review of studies on secure messaging through patient portals: persistent challenges and potential solutions.npj health systems · 2026Article
- Performance of an Intelligent Messaging Tool for Clinical Communications.JAMA network open · 2026Article
- Patient-Friendly Test Results and Patient-Initiated Messaging Among Adult Outpatients.JAMA network open · 2025Article
- Development and evaluation of an artificial intelligence-based workflow for the prioritization of patient portal messages.JAMIA open · 2024Article
- Automatic uncovering of patient primary concerns in portal messages using a fusion framework of pretrained language models.Journal of the American Medical Informatics Association : JAMIA · 2024Article
- Understanding Primary and Secondary Concerns from Patient Portal Messages through Clinical Data Annotation, Analysis, and Modeling.AMIA ... Annual Symposium proceedings. AMIA Symposium · 2024Article
- Improving Cancer Care Communication: Identifying Sociodemographic Differences in Patient Portal Secure Messages Not Authored by the Patient.Applied clinical informatics · 2023Article
- Do Informational and Emotional Elements Differ between Online Psychological and Physiological Disease Communities in China? A Comparative Study of Depression and Diabetes.International journal of environmental research and public health · 2022Article
- An Analysis of Electronic Health Record Work to Manage Asynchronous Clinical Messages among Breast Cancer Care Teams.Applied clinical informatics · 2021Article
- Classification and analysis of asynchronous communication content between care team members involved in breast cancer treatment.JAMIA open · 2021Article
- Classification of patient- and clinician-generated secure messages using a theory-based taxonomy.Health science reports · 2021Article
- Automating the Classification of Complexity of Medical Decision-Making in Patient-Provider Messaging in a Patient Portal.The Journal of surgical research · 2020Article
- A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?JMIR medical informatics · 2020Article
- Policies and procedures governing patient portal use at an Academic Medical Center.JAMIA open · 2019Article
- Enhancing ontology-driven diagnostic reasoning with a symptom-dependency-aware Naïve Bayes classifier.BMC bioinformatics · 2019Article
- Detecting Hypoglycemia Incidents Reported in Patients' Secure Messages: Using Cost-Sensitive Learning and Oversampling to Reduce Data Imbalance.Journal of medical Internet research · 2019Article
- Care Delivered by Pediatric Surgical Specialties Through Patient Portal Messaging.The Journal of surgical research · 2019Article
- Why Patient Portal Messages Indicate Risk of Readmission for Patients with Ischemic Heart Disease.AMIA ... Annual Symposium proceedings. AMIA Symposium · 2019Article
- Understanding Secure Messaging in the Inpatient Environment: A New Avenue for Communication and Patient Engagement.Applied clinical informatics · 2018Observational
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
Abstract
Patients have diverse health information needs, and secure messaging through patient portals is an emerging means by which such needs are expressed and met. As patient portal adoption increases, growing volumes of secure messages may burden healthcare providers. Automated classification could expedite portal message triage and answering. We created four automated classifiers based on word content and natural language processing techniques to identify health information needs in 1000 patient-generated portal messages. Logistic regression and random forest classifiers detected single information needs well, with area under the curves of 0.804-0.914. A logistic regression classifier accurately found the set of needs within a message, with a Jaccard index of 0.859 (95% Confidence Interval: (0.847, 0.871)). Automated classification of consumer health information needs expressed in patient portal messages is feasible and may allow direct linking to relevant resources or creation of institutional resources for commonly expressed needs.
Indexed as
Identifiers
26958285PMC4765690What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.