ArticleFrontiers in public health2015
Measuring the Mental Health-Care System Responsiveness: Results of an Outpatient Survey in Tehran.
Article in Frontiers in public health, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 25 papers.
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Who cites it
25 citing papers in PubMed.
- Health system responsiveness and its associated factors among patients with mental illness receiving outpatient care in public hospitals, Addis Ababa, Ethiopia, 2025: a facility-based cross-sectional study.BMC health services research · 2026Article
- Mental Health and Mental Health Care in Iran: Addressing Social Inequalities.Healthcare (Basel, Switzerland) · 2025Review
- Psychometric Evaluation of the Chinese Version of the Mental Health System Responsiveness Questionnaire for Psychiatric Outpatients: Classical Test Theory and Item Response Theory Approaches.Patient preference and adherence · 2025Article
- Health systems responsiveness towards needs of pregnant women in Vietnam.BMC health services research · 2024Article
- Article
- Help-seeking strategies and treatment experiences among individuals diagnosed with Bipolar Spectrum Disorder in Iran: A qualitative study.Transcultural psychiatry · 2023Article
- Mental Health System Responsiveness during COVID-19 in People with Pre-Existing Psychiatric Disorders: Experiences from Iran.Epidemiologia (Basel, Switzerland) · 2023Article
- Healthcare System Responsiveness in Covid-19: An Experience from Capital City of I.R of Iran.International journal of preventive medicine · 2023Article
- A comparison of patient-reported quality between inpatient services for mental and physical health: A tertiary-hospital-based survey in China.Frontiers in psychiatry · 2023Article
- Measuring the quality of mental health services from the patient perspective in China: psychometric evaluation of the Chinese version of the World Health Organization responsiveness performance questionnaire.Global health action · 2022Article
- Patients' and family members' experiences of psychiatric inpatient services in China: a comparison based on a dyadic design.Social psychiatry and psychiatric epidemiology · 2022Article
- Assessment of the level and distribution of health system responsiveness in Oyo State, Nigeria.BMC health services research · 2022Article
- Evaluation of primary care responsiveness by people with mental illness in Spain.BMC health services research · 2022Article
- Protocol for a realist synthesis of health systems responsiveness in low-income and middle-income countries.BMJ open · 2021Article
- Perception of the primary health care response capacity by patients with and without mental health problems, and health professionals: qualitative study.BMC health services research · 2021Article
- HB-HTA as an implementation problem in Polish health policy.PloS one · 2021Article
- Towards patient-centred care in Ghana: health system responsiveness, self-rated health and experiential quality in a nationally representative survey.BMJ open quality · 2020Article
- Assessing health system responsiveness in primary health care facilities in Tanzania.BMC health services research · 2020Article
- Comparison Of Expectations For Health Services Between Inpatients From Mental Health Department And Endocrinology Department In China.Patient preference and adherence · 2019Article
- Predictors of poor responsiveness in physical rehabilitation centers in Tehran.Medical journal of the Islamic Republic of Iran · 2019Article
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
As explained by the World Health Organization (WHO) in 2000, the concept of health system responsiveness is one of the core goals of health systems. Since 2000, further efforts have been made to measure health system responsiveness and the factors affecting responsiveness, yet few studies have applied responsiveness concepts to the evaluation of mental health systems. The present study aims to measure responsiveness and its related domains in the mental health-care system of Tehran. Utilizing the same method used by the WHO for its responsiveness survey, responsiveness for outpatient mental health care was evaluated using a validated Farsi questionnaire. A sample of 500 public mental health service users in Tehran participated and subsequently completed the questionnaire. On average, 47% of participants reported experiencing poor responsiveness. Among responsiveness domains, confidentiality and dignity were the best performing factors while autonomy, access to care, and quality of basic amenities were the worst performing. Respondents who reported their social status as low were more likely to experience poor responsiveness overall. Attention and access to care were responsiveness dimensions that performed poorly but were considered to be highly important by study participants. In summary, the study suggests that measuring responsiveness could provide guidance for further development of mental health-care systems to become more patient orientated and provide patients with more respect.
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