ArticleAmerican journal of surgery2016
The number of inpatient consultations is negatively correlated with patient satisfaction in patients with prolonged hospital stays.
Article in American journal of surgery, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Article
- Analysis of Patient Handoff Between Providers at a Tertiary Urban Medical Center.Kansas journal of medicine · 2021Article
- Predictors of a Top-Box Patient Experience: A Retrospective Observational Study of HCAHPS Data at a Safety Net Institution.Journal of patient experience · 2021Article
- A multifaceted study of hospital variables and interventions to improve inpatient satisfaction in a multi-hospital system.Medicine · 2020Article
- Association of Demographics and Hospital Stay Characteristics With Patient Experience in Hospitalized Pediatric Patients.Journal of patient experience · 2020Review
- The use of hospital consumer assessment of healthcare services and the Press Ganey medical practice surveys in guiding surgical patient care practices.Surgical neurology international · 2020Article
- Satisfaction with surgeon care as measured by the Surgery-CAHPS survey is not related to NSQIP outcomes.Surgery · 2019Article
- Modeling the communication-satisfaction relationship in hospital patients.SAGE open medicine · 2019Article
- Relationship Between Patient Satisfaction And Physician Characteristics.Journal of patient experience · 2017Article
- Parent-Provider Miscommunications in Hospitalized Children.Hospital pediatrics · 2017Article
Corrections and comments
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Authors and funding
7 authors.
Funding
Abstract
backgroundPatient satisfaction is often measured using the Hospital Consumer Assessment of Healthcare Providers and Systems survey. Our aim was to examine the structural and clinical determinants of satisfaction among inpatients with prolonged lengths of stays (LOS).
methodsAdult patients who were admitted between 2009 and 2012, had a LOS of 21 days or more, and completed the Hospital Consumer Assessment of Healthcare Providers and Systems survey, were included. Univariate analyses assessed the relationship between satisfaction and patient/system variables. Recursive partitioning was used to examine the relative importance of the identified variables.
resultsOne hundred one patients met inclusion criteria. The average LOS was 35 days and 58% were admitted to a surgical service. Satisfaction with physician communication was significantly associated with fewer consultations (P < .01), nonoperative admission (P < .001), no intensive care unit stay (P < .01), nonsurgical service (P < .01), and non-emergency room admissions (P = .03). Among these, having fewer consultations had the highest relative importance.
conclusionsIn long stay patients, having fewer inpatient consultations was the strongest predictor of patient satisfaction with physician communication. This suggests that examination of patient-level data in clinically relevant subgroups may be a useful way to identify targets for quality improvement.
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