ArticleSaudi pharmaceutical journal : SPJ : the official publication of the Saudi Pharmaceutical Society2015
Public's perception and satisfaction on the roles and services provided by pharmacists - Cross sectional survey in Sultanate of Oman.
Article in Saudi pharmaceutical journal : SPJ : the official publication of the Saudi Pharmaceutical Society, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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16 citing papers in PubMed.
- Attitude of consumers towards community pharmacy services in Oman: a qualitative approach.BMC health services research · 2025Article
- Clinical Services, Barriers, and Public Perspectives of Community Pharmacies in Saudi Arabia: A Cross-Sectional Study.Journal of patient experience · 2024Article
- Reducing health provider stereotypes through undergraduate interprofessional education.Journal of Taibah University Medical Sciences · 2022Article
- The Role of Clinical Pharmacists in Improving Quality of Care in Patients with Inflammatory Bowel Disease: An Evaluation of Patients' and Physicians' Satisfaction.Healthcare (Basel, Switzerland) · 2022Article
- Gaps in expectations and current practices of pharmacy services among doctors and patients - an exploratory study in a Sri Lankan tertiary care hospital providing free healthcare.BMC health services research · 2022Article
- A qualitative exploration of the healthcare challenges and pharmaceutical care needs of people with Parkinson's and their caregivers.International journal of clinical pharmacy · 2022Article
- Health seeking behaviour among Lebanese population: A highlight on seeking care from pharmacists.The European journal of general practice · 2021Article
- Awareness, expectation and satisfaction towards ward pharmacy services among patients in medical wards: a multi-centre study in Perak, Malaysia.BMC health services research · 2021Article
- The role of pharmacists in complementary and alternative medicine in Lebanon: users' perspectives.BMC complementary medicine and therapies · 2021Article
- Quality of Pharmaceutical Services in Independent Pharmacies and Pharmacy Chains in Poland from the Patient Perspective.Patient preference and adherence · 2020Article
- Quality of Community Pharmacy Practice in Antibiotic Self-Medication Encounters: A Simulated Patient Study in Upper Egypt.Antibiotics (Basel, Switzerland) · 2019Article
- Clients' perception and satisfaction toward service provided by pharmacy professionals at a teaching hospital in Ethiopia.Integrated pharmacy research & practice · 2016Article
- Views on the role of community pharmacy in local communities: a case study of stakeholders' attitudes.Pharmacy practiceArticle
- Evaluation of Current Community Pharmacist Practice in Saudi Arabia: A Cross-sectional Study from Patients' Perspective (PART I).Journal of research in pharmacy practiceArticle
- Article
- Pharmacists as accessible primary health care providers: Review of the evidence.Canadian pharmacists journal : CPJ = Revue des pharmaciens du Canada : RPCArticle
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3 authors.
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Abstract
BACKGROUND AND
objectivesAn important factor that will help in advancement of the pharmacy services in any country would be to understand the public needs, expectation and satisfaction. There are limited published studies conducted in Sultanate of Oman regarding the perception and satisfaction of public on the role and services provided by pharmacists. The present study was conducted to assess the perception and satisfaction of general public in Sultanate of Oman on the roles, and services received from the pharmacists.
methodsThe survey was conducted among public in the Governorates of A'Dahera and Muscat in Oman during 2013. The questionnaire had items to assess two aspects: perception on the roles and responsibilities of pharmacists and satisfaction on the services provided. The responses to the questions marked in a five point Likert scale were assessed using a scoring scheme. Accordingly, the median perception, and satisfaction score and median total score for the participants were estimated. The median scores of the participants were related with the demographics of the participants and frequency of visit to pharmacy.
resultsA total of 390 completed questionnaires were obtained. The median total score of the participants based on all the questions was 79 (Inter Quartile Range (IQR), 12) which represents a moderate score. The median perception and satisfaction scores were 44 (IQR 5) and 34 (IQR 7) which represent a good and moderate score, respectively. Perception of the participants differed based on employment status, frequency of visit to pharmacy and governorate represented by participants while satisfaction was influenced by educational qualification and frequency of visit to pharmacy.
conclusionsPublic had a good perception regarding the roles of the pharmacists while they were only moderately satisfied with the services provided. Steps have to be taken to improve the services and relationship of pharmacists, and thereby improve the satisfaction of the customers. An extended study in a broader population involving more governorates will provide an enhanced representation regarding this important aspect.
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