ArticleScientific reports2015
Patients' experience of Chinese Medicine Primary Care Services: Implications on Improving Coordination and Continuity of Care.
Article in Scientific reports, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- Article
- Urban-rural differences in preferences for traditional Chinese medicine services among chronic disease patients: a discrete choice experiment.BMC complementary medicine and therapies · 2024Article
- Professionalism in traditional Chinese medicine (TCM) practitioners: a qualitative study.BMC complementary medicine and therapies · 2020Article
- Patients' and clinicians' expectations on integrative medicine Services for Diabetes: a focus group study.BMC complementary medicine and therapies · 2020Article
- Morbidity pattern of traditional Chinese medicine primary care in the Hong Kong population.Scientific reports · 2017Article
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Authors and funding
11 authors.
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Abstract
Chinese medicine (CM) is major form of traditional and complementary medicine used by Chinese populations. Evaluation on patients' experience on CM service is essential for improving service quality. This cross sectional study aims (i) to assess how CM clinics with different administrative model differ in terms of quality from patients' perspective; and (ii) to investigate how quality varies with patients' demographic and health characteristics. Five hundred and sixteen patients were sampled from charity and semi-public CM clinics in Hong Kong, and were invited to assess their experience using the Primary Care Assessment Tool (PCAT). Results indicated that overall mean PCAT scoring is satisfactory, achieving 70.7% (91.26/129) of total score. Ratings were lower in areas of "coordination of patient information", "continuity of care", and "range of service provided". Impact of administrative models, including involvement of tax-funded healthcare system and outreach delivery, were minimal after adjusting for patient characteristics. Demographic and health characteristics of patients did not contribute to substantial variations in scoring. To improve patient experience, policy makers should consider strengthening care coordination, continuity and comprehensiveness in CM primary care services. Sharing of electronic records and establishing referral system are potential solutions for linking CM and conventional healthcare services.
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