ArticlePloS one2015
Development of an In-Patient Satisfaction Questionnaire for the Chinese Population.
Article in PloS one, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers, 1 of them a synthesis that pooled it.
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Who cites it
13 citing papers in PubMed, 1 synthesis or guideline pooled it, 33 citations in OpenAlex.
- Tools for measuring client experiences and satisfaction with healthcare in low- and middle-income countries: a systematic review of measurement properties.BMC health services research · 2023Pooled it
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- Article
- An Assessment of Patient Satisfaction With Home Care Services in an Eastern City of Turkey.Nursing open · 2025Article
- Validating Patient Perspectives: A Study on the Reliability of Satisfaction Survey Tools.Patient preference and adherence · 2025Article
- Psychometric Validation of Patient Satisfaction Assessment Tool for Alternative Medicine Healthcare Facility in India.Patient related outcome measures · 2025Article
- Validation of the translated version of the EVAN-G scale in a Chinese-speaking population.BMC anesthesiology · 2022Article
- A Systematic Review of Patient Satisfaction Scales and Their Applicability to Covid-19 Hospitalized Patients: Gaps and Emerging Needs.Journal of patient experience · 2022Article
- The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals.Patient preference and adherence · 2021Article
- Nonadherence to tuberculosis treatment and associated factors among patients using directly observed treatment short-course in north-west Nigeria: A cross-sectional study.SAGE open medicine · 2021Article
- Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey.BMC health services research · 2019Article
- Validation of the Neonatal Satisfaction Survey (NSS-8) in six Norwegian neonatal intensive care units: a quantitative cross-sectional study.BMC health services research · 2018Article
- Which kind of psychometrics is adequate for patient satisfaction questionnaires?Patient preference and adherence · 2016Article
Corrections and comments
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Authors and funding
4 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatients' satisfaction has been considered as a crucial measurement of health care quality. Our objective was to develop a reliable and practical questionnaire for the assessment of in-patients' satisfaction in Chinese people, and report the current situation of in-patients' satisfaction in the central south area of China through a large-scale cross-sectional study.
designIn order to generate the questionnaire, we reviewed previous studies, interviewed related people, held discussions, refined questionnaire items after the pilot study, and finally conducted a large cross-sectional survey to test the questionnaire.
settingThis study was conducted in three A-level hospitals in the Hunan province, China.
resultsThere were 6640 patients in this large-scale survey (another 695 patients in the pilot study). A factor analysis on the data from the pilot study generated four dimensions, namely, doctors' care quality, nurses' care quality, quality of the environment and facilities, and comprehensive quality. The Cronbach's alpha coefficients for each dimension were above 0.7 and the inter-subscale correlation was between 0.72 and 0.83. The overall in-patient satisfaction rate was 89.6%.
conclusionThe in-patient satisfaction questionnaire was proved to have optimal internal consistency, reliability, and validity.
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