ArticleBMC health services research2015
A cross-sectional study assessing the association between online ratings and structural and quality of care measures: results from two German physician rating websites.
Article in BMC health services research, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers, 2 of them syntheses that pooled it.
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Who cites it
19 citing papers in PubMed, 2 syntheses or guidelines pooled it, 37 citations in OpenAlex.
- Data Quality Issues With Physician-Rating Websites: Systematic Review.Journal of medical Internet research · 2020Pooled it
- What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews.Journal of medical Internet research · 2019Pooled it
- Psoriasis care in Germany: do patients who receive better care travel longer?Research in health services & regions · 2022Article
- The effect of patient satisfaction scores on physician clinical decision making: A possible factor driving utilization of opioid prescriptions, magnetic resonance imaging, and interventional spine procedures.Interventional pain medicine · 2022Article
- Patient Experience Surveys Reveal Gender-Biased Descriptions of Their Care Providers.Journal of medical systems · 2021Article
- Visibility Versus Privacy of Physicians in the Age of Social Media.Interactive journal of medical research · 2021Article
- Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study.Journal of medical Internet research · 2020Observational
- Evaluation of an Educational Health Website on Infections and Antibiotics in England: Mixed Methods, User-Centered Approach.JMIR formative research · 2020Article
- Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors.Journal of medical Internet research · 2020Article
- What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data.Journal of medical Internet research · 2020Article
- Association of Patient Volume With Online Ratings of California Urologists.JAMA surgery · 2018Article
- Content, Quality, and Assessment Tools of Physician-Rating Websites in 12 Countries: Quantitative Analysis.Journal of medical Internet research · 2018Article
- Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study.Journal of medical Internet research · 2018Article
- Article
- Web-Based Physician Ratings for California Physicians on Probation.Journal of medical Internet research · 2017Article
- Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians' Responses to More Than One Million Web-Based Ratings Over a Six-Year Period.Journal of medical Internet research · 2017Article
- Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study.Journal of medical Internet research · 2016Article
- Influence of Intensified Supervision by Health Care Inspectorates on Online Patient Ratings of Hospitals: A Multilevel Study of More Than 43,000 Online Ratings.Journal of medical Internet research · 2016Article
- Assessing Quality of Care and Elder Abuse in Nursing Homes via Google Reviews.Online journal of public health informatics · 2016Article
Corrections and comments
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Authors and funding
5 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundEven though physician rating websites (PRWs) have been gaining in importance in both practice and research, little evidence is available on the association of patients' online ratings with the quality of care of physicians. It thus remains unclear whether patients should rely on these ratings when selecting a physician. The objective of this study was to measure the association between online ratings and structural and quality of care measures for 65 physician practices from the German Integrated Health Care Network "Quality and Efficiency" (QuE).
methodsOnline reviews from two German PRWs were included which covered a three-year period (2011 to 2013) and included 1179 and 991 ratings, respectively. Information for 65 QuE practices was obtained for the year 2012 and included 21 measures related to structural information (N = 6), process quality (N = 10), intermediate outcomes (N = 2), patient satisfaction (N = 1), and costs (N = 2). The Spearman rank coefficient of correlation was applied to measure the association between ratings and practice-related information.
resultsPatient satisfaction results from offline surveys and the patients per doctor ratio in a practice were shown to be significantly associated with online ratings on both PRWs. For one PRW, additional significant associations could be shown between online ratings and cost-related measures for medication, preventative examinations, and one diabetes type 2-related intermediate outcome measure. There again, results from the second PRW showed significant associations with the age of the physicians and the number of patients per practice, four process-related quality measures for diabetes type 2 and asthma, and one cost-related measure for medication.
conclusionsSeveral significant associations were found which varied between the PRWs. Patients interested in the satisfaction of other patients with a physician might select a physician on the basis of online ratings. Even though our results indicate associations with some diabetes and asthma measures, but not with coronary heart disease measures, there is still insufficient evidence to draw strong conclusions. The limited number of practices in our study may have weakened our findings.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.