ArticleHealth expectations : an international journal of public participation in health care and health policy2016
Utilization of community pharmacy space to enhance privacy: a qualitative study.
Article in Health expectations : an international journal of public participation in health care and health policy, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 49 papers, 1 of them a synthesis that pooled it.
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Who cites it
49 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff.Perspectives in public health · 2022Pooled it
- Patient satisfaction towards pharmacists' services in the community pharmacies in the Hail region.PloS one · 2026Article
- The Impact of Bilingual Communities on the Effective Communication Process in Open-Circuit Pharmacies: A Quantitative Study to Overcome Language Barriers in Patient Care from Eastern Region of Romania.Integrated pharmacy research & practice · 2026Article
- Pharmaceutical profile and prescribing practices in compounding pharmacies in Brazil: a cross-sectional study.Frontiers in pharmacology · 2026Article
- How Does the Electronic Collection of Patient-Reported Outcomes Improve Patient Engagement in Pharmacy Encounters? A Multi-Method Study.Pharmacy (Basel, Switzerland) · 2025Article
- Bridging gaps in medication therapy management at community health centers: A mixed-methods study on patient perceptions and pharmacists' preparedness.Exploratory research in clinical and social pharmacy · 2025Article
- Community pharmacists' cultural competence and awareness in healthcare delivery: a cross-sectional study on perceptions, practices, and demographic influences in the United Arab Emirates.Journal of pharmaceutical policy and practice · 2025Article
- A qualitative exploration of consumers' views and experiences toward online pharmacies: Narrative from a developing country.PloS one · 2025Article
- Barriers to effective communication in UAE community pharmacies: general public perspectives on enhancing patient-pharmacist interaction and policy development.Journal of pharmaceutical policy and practice · 2025Article
- Comparative evaluation of access to emicizumab (Hemlibra®) for people with haemophilia A in community and hospital pharmacies in France.European journal of public health · 2024Article
- Privacy in Community Pharmacies in Saudi Arabia: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2024Article
- Exploring the role of community pharmacies as a harm reduction environment for anabolic-androgenic steroid consumers: triangulating the perspectives of consumers and pharmacists.Harm reduction journal · 2024Article
- Patient perspectives on a proposed pharmacy-based colorectal cancer screening program.Translational behavioral medicine · 2023Article
- Exploring patients' adherence to antibiotics by understanding their health knowledge and relational communication in encounters with pharmacists and physicians.Exploratory research in clinical and social pharmacy · 2023Article
- Assessing consumers' perception and demand on the community pharmacists' dispensing.Journal of pharmaceutical policy and practice · 2023Article
- Evaluating healthcare professionals' perceptions of dispensing separation and sale of pharmacy medicine in Brunei Darussalam.Journal of pharmaceutical policy and practice · 2023Article
- A patient-centered ambulatory care pharmacy design to abate the real-world patient counseling challenges.Exploratory research in clinical and social pharmacy · 2023Article
- A Qualitative Systematic Literature Review of the Role of U.S. Pharmacists in Prescribing Pre-Exposure Prophylaxis (PrEP).Pharmacy (Basel, Switzerland) · 2023Review
- Pharmaceutical Care Within Community Pharmacies: Tools Availability and Pharmacists' Views, Wad-Medani, Sudan.Integrated pharmacy research & practice · 2023Article
- Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundCommunity pharmacists require access to consumers' information about their medicines and health-related conditions to make informed decisions regarding treatment options. Open communication between consumers and pharmacists is ideal although consumers are only likely to disclose relevant information if they feel that their privacy requirements are being acknowledged and adhered to.
objectiveThis study sets out to explore community pharmacy privacy practices, experiences and expectations and the utilization of available space to achieve privacy.
methodsQualitative methods were used, comprising a series of face-to-face interviews with 25 pharmacists and 55 pharmacy customers in Perth, Western Australia, between June and August 2013.
resultsThe use of private consultation areas for certain services and sensitive discussions was supported by pharmacists and consumers although there was recognition that workflow processes in some pharmacies may need to change to maximize the use of private areas. Pharmacy staff adopted various strategies to overcome privacy obstacles such as taking consumers to a quieter part of the pharmacy, avoiding exposure of sensitive items through packaging, lowering of voices, interacting during pharmacy quiet times and telephoning consumers. Pharmacy staff and consumers regularly had to apply judgement to achieve the required level of privacy. DISCUSSION: Management of privacy can be challenging in the community pharmacy environment, and on-going work in this area is important. As community pharmacy practice is increasingly becoming more involved in advanced medication and disease state management services with unique privacy requirements, pharmacies' layouts and systems to address privacy challenges require a proactive approach.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.