ArticleJournal of health communication2016
A Mixed-Methods Study of Patient-Provider E-Mail Content in a Safety-Net Setting.
Article in Journal of health communication, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
18 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Health workers' perceptions and experiences of using mHealth technologies to deliver primary healthcare services: a qualitative evidence synthesis.The Cochrane database of systematic reviews · 2020Pooled it
- Has telemedicine come to fruition? Parents' and pediatricians' perceptions and preferences regarding telemedicine.Pediatric research · 2024Article
- Perceptions of and Preferences for Telemedicine Use Since the Early Stages of the COVID-19 Pandemic: Cross-Sectional Survey of Patients and Physicians.JMIR human factors · 2023Article
- Automated Strategy Feedback Can Improve the Readability of Physicians' Electronic Communications to Simulated Patients.International journal of human-computer studies · 2023Article
- Classification of patient- and clinician-generated secure messages using a theory-based taxonomy.Health science reports · 2021Article
- Twenty-first Century Bedside Manner: Exploring Patient-Centered Communication in Secure Messaging with Cancer Patients.Journal of cancer education : the official journal of the American Association for Cancer Education · 2021Article
- Email Consultations Between Patients and Doctors in Primary Care: Content Analysis.Journal of medical Internet research · 2020Article
- Portals of Change: How Patient Portals Will Ultimately Work for Safety Net Populations.Journal of medical Internet research · 2020Article
- An Untapped Potential in Primary Care: Semi-Structured Interviews with Clinicians on How Patient Portals Will Work for Caregivers in the Safety Net.Journal of medical Internet research · 2020Article
- Electronic Consultation in Primary Care Between Providers and Patients: Systematic Review.JMIR medical informatics · 2019Review
- Su salud a la mano (your health at hand): patient perceptions about a bilingual patient portal in the Los Angeles safety net.Journal of the American Medical Informatics Association : JAMIA · 2019Article
- Health Information-seeking Behaviors and Preferences of a Diverse, Multilingual Urban Cohort.Medical care · 2019Article
- Patient Centeredness in Electronic Communication: Evaluation of Patient-to-Health Care Team Secure Messaging.Journal of medical Internet research · 2018Article
- Observational
- Patient-centered communication in digital medical encounters.Patient education and counseling · 2017Article
- An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging.Journal of the American Medical Informatics Association : JAMIA · 2017Article
- The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging.Journal of diabetes research · 2017Review
- Readability assessment of patient-provider electronic messages in a primary care setting.Journal of the American Medical Informatics Association : JAMIA · 2016Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
Abstract
To explore the content of patient-provider e-mails in a safety-net primary care clinic, we conducted a content analysis using inductive and deductive coding of e-mail exchanges (n = 31) collected from January through November 2013. Participants were English-speaking adult patients with a chronic condition (or their caregivers) cared for at a single publicly funded general internal medicine clinic and their primary care providers (attending general internist physicians, clinical fellows, internal medicine residents, and nurse practitioners). All e-mails were nonurgent. Patients included a medical update in 19% of all e-mails. Patients requested action in 77% of e-mails, and the most common requests overall were for action regarding medications or treatment (29%). Requests for information were less common (45% of e-mails). Patient requests (n = 56) were resolved in 84% of e-mail exchanges, resulting in 63 actions. These results show that patients in safety-net clinics are capable of safely and effectively using electronic messaging for between-visit communication with providers. Safety-net systems should implement electronic communications tools as soon as possible to increase health care access and enhance patients' involvement in their care.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.