ArticleSupportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer2016
Patient and family experiences with accessing telephone cancer treatment symptom support: a descriptive study.
Article in Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 1 of them a synthesis that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
11 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Cancer Survivors' Experience With Telehealth: A Systematic Review and Thematic Synthesis.Journal of medical Internet research · 2017Pooled it
- Feasibility of a nurse-initiated brief cognitive behavioral strategy intervention program for symptom clusters experienced by patients with advanced non-small cell lung cancer.Asia-Pacific journal of oncology nursing · 2024Article
- Delivery of cancer care via an outpatient telephone support line: a cross-sectional study of oncology nursing perspectives on quality and challenges.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2022Article
- The Live Voice Answer initiative: Supporting oncology patients beyond the clinic.Canadian oncology nursing journal = Revue canadienne de nursing oncologique · 2022Article
- Putting the Patient First: A Scoping Review of Patient Desires in Canada.Healthcare policy = Politiques de sante · 2021Article
- Article
- Quality of telephone nursing services for adults with cancer and related non-emergent visits to the emergency department.Canadian oncology nursing journal = Revue canadienne de nursing oncologique · 2020Article
- Research priorities for the pan-Canadian Oncology Symptom Triage and Remote Support practice guides: a modified nominal group consensus.Current oncology (Toronto, Ont.) · 2019Article
- Factors influencing the use by radiation therapists of cancer symptom guides: a mixed-methods study.Current oncology (Toronto, Ont.) · 2019Article
- Electronic Assessment of Physical Decline in Geriatric Cancer Patients.Current oncology reports · 2018Review
- Characteristics and outcome of unplanned hospital admissions in patients with lung cancer: a longitudinal tertiary center study. Towards a strategy to reduce the burden.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2016Article
Corrections and comments
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Authors and funding
9 authors.
Funding
Abstract
purposeAssess patient and family member experiences with telephone cancer treatment symptom support.
methodsDescriptive study guided by the Knowledge-to-Action Framework. Patients and family members who received telephone support for a cancer treatment symptom within the last month at one of three ambulatory cancer programs (Nova Scotia, Ontario, Quebec) were eligible. An adapted Short Questionnaire for Out-of-hours Care instrument was analyzed with univariate statistics.
resultsOf 105 participants, 83 % telephoned about themselves and 17 % for a family member. Participants received advice over the telephone (90 %) and were advised to go to emergency (13 %) and/or the clinic (9 %). Two left a message and were not called back. Participants were "very satisfied" with the manner of nurse or doctor (58 %), explanation about problem (56 %), treatment/advice given (54 %), way call was handled (48 %), getting through (40 %), and wait time to speak to a nurse or doctor (38 %). The proportion "dissatisfied" or "very dissatisfied" for the above items was 4, 5, 9, 11, 10, and 14 %, respectively. Suggestions were shorter call back time, weekend access to telephone support, more knowledgeable advice on self-care strategies, more education at discharge, and shared documentation on calls to avoid repetition and improve continuity.
conclusionsMost patients and family members who responded to the survey were satisfied with telephone-based cancer treatment symptom support. Programs could improve telephone support services by providing an estimated time for callback, ensuring that nurses have access to and use previous call documentation, and enhancing patient education on self-care strategies for managing and triaging treatment-related symptoms.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.