ArticleBMC health services research2015
What are patients' expectations about the organization of their primary care physicians' practices?
Article in BMC health services research, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 1 of them a synthesis that pooled it.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
12 citing papers in PubMed, 1 synthesis or guideline pooled it, 26 citations in OpenAlex.
- Patients values regarding primary health care: a systematic review of qualitative and quantitative evidence.BMC health services research · 2023Pooled it
- A major-risk environment can impact nurses' expectations moderated by medical institutional trust and communication.BMC nursing · 2024Article
- Impact of physician empathy on patient outcomes: a gender analysis.The British journal of general practice : the journal of the Royal College of General Practitioners · 2022Article
- Mature Adults at the GP: Length of Visit and Patient Satisfaction-Associations with Patient, Doctor, and Facility Characteristics.Medicina (Kaunas, Lithuania) · 2022Article
- Understanding Patient Expectations of Health Care: A Qualitative Study.Journal of patient experience · 2020Article
- Nationwide survey of patients' and doctors' perceptions of what is needed in doctor - patient communication in a Southeast Asian context.BMC health services research · 2020Article
- Transgender women's satisfaction with healthcare services: A mixed-methods pilot study.Perspectives in psychiatric care · 2020Article
- Communication, continuity and coordination of care are the most important patients' values for family medicine in a fee-for-services health system.BMC family practice · 2019Article
- The EUROPEP questionnaire for patient's evaluation of general practice care: Bulgarian experience.Croatian medical journal · 2017Article
- Primary care patients' expectations regarding medical appointments and their experiences during a visit: does age matter?Patient preference and adherence · 2017Article
- Is patient satisfaction with organizational aspects of their general practitioner's practice associated with patient and doctor gender? An observational study.BMC family practice · 2016Observational
- Use of the Needs Evaluation Questionnaire with cancer outpatients.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2016Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTo our knowledge no study has at the same time assessed patients' satisfaction and their expectations concerning the organizational and contextual aspects of health care provided by their primary care physician (PCP). Assessing these aspects is important to inform future primary healthcare service planning. Our objective was thus to document patients' satisfaction with and expectations from their PCP, in terms of availability and organization of their practices, and to assess whether these indicators varied across age groups and type of practice (solo, duo, group).
methodsCross-sectional study based on the answers to questionnaires completed by patients consulting their PCP in Geneva, Switzerland. A random sample of PCPs was asked to recruit consecutively between 50 and 100 patients coming to the practice for a scheduled medical consultation. The patients were asked to complete an anonymous questionnaire centered on their satisfaction levels and expectations towards their PCP.
resultsOne thousand six hundred thirty-seven patients agreed to participate (participation rate: 97%, women: 63%, mean age: 54 years). Patient satisfaction was high for all the items, except for the availability of the doctor by phone and for the waiting time in the waiting room. The satisfaction rate increased with age and was higher for small practices. In relation to patients' expectations from their doctor, older patients and patients visiting larger practices tended to be more demanding.
conclusionsPatients are generally highly satisfied with their PCP. They have a wide range of expectations which should be taken into account when considering potential improvements.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.