ArticleBMJ (Clinical research ed.)2015
Characteristics of service users and provider organisations associated with experience of out of hours general practitioner care in England: population based cross sectional postal questionnaire survey.
Article in BMJ (Clinical research ed.), 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
21 citing papers in PubMed, 28 citations in OpenAlex.
- Exploring demographic and lifestyle associations with patient experience following telephone triage by a primary care doctor or nurse: secondary analyses from a cluster randomised controlled trial.BMJ quality & safety · 2015Trial
- Patient Experience of Primary Care in One Small Hospital and One Non-Bedded Clinic in a Mountainous Rural Area of Japan.Journal of general and family medicine · 2026Article
- Further development and validation of the Multimorbidity Treatment Burden Questionnaire (MTBQ).BMJ open · 2024Article
- Association of Hospital Characteristics and Previous Hospitalization-Related Experiences with Patients' Perceptions of Hospital Care in China.International journal of environmental research and public health · 2022Article
- Patient experience of residents with restricted primary care access during the COVID-19 pandemic.Family medicine and community health · 2022Article
- Role of practices and Clinical Commissioning Groups in measures of patient experience: analysis of routine data.BMJ quality & safety · 2021Article
- Better Patient Experience is Associated with Better Vaccine Uptake in Older Adults: Multicentered Cross-sectional Study.Journal of general internal medicine · 2020Article
- Comparison of Primary Care Experience in Hospital-Based Practices and Community-Based Office Practices in Japan.Annals of family medicine · 2020Article
- Social Isolation and Patient Experience in Older Adults.Annals of family medicine · 2018Article
- Importance of accessibility and opening hours to overall patient experience of general practice: analysis of repeated cross-sectional data from a national patient survey.The British journal of general practice : the journal of the Royal College of General Practitioners · 2018Article
- Who attends out-of-hours general practice appointments? Analysis of a patient cohort accessing new out-of-hours units.BMJ open · 2018Article
- Support needs of patients with obesity in primary care: a practice-list survey.BMC family practice · 2018Article
- Contract and ownership type of general practices and patient experience in England: multilevel analysis of a national cross-sectional survey.Journal of the Royal Society of Medicine · 2017Article
- Online Reviews as Health Data: Examining the Association Between Availability of Health Care Services and Patient Star Ratings Exemplified by the Yelp Academic Dataset.JMIR public health and surveillance · 2017Article
- Article
- Extended opening hours and patient experience of general practice in England: multilevel regression analysis of a national patient survey.BMJ quality & safety · 2017Article
- Association between health literacy and patient experience of primary care attributes: A cross-sectional study in Japan.PloS one · 2017Article
- Establishing the validity of English GP Patient Survey items evaluating out-of-hours care.BMJ quality & safety · 2016Article
- Article
- Research into practice: accessing primary care.The British journal of general practice : the journal of the Royal College of General Practitioners · 2015Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
8 authors at 3 institutions in 2 countries.
Funding
Abstract
objectiveTo investigate the experience of users of out of hours general practitioner services in England, UK.
designPopulation based cross sectional postal questionnaire survey.
settingGeneral Practice Patient Survey 2012-13.
main outcome measuresPotential associations between sociodemographic factors (including ethnicity and ability to take time away from work during working hours to attend a healthcare consultation) and provider organisation type (not for profit, NHS, or commercial) and service users' experience of out of hours care (timeliness, confidence and trust in the out of hours clinician, and overall experience of the service), rated on a scale of 0-100. Which sociodemographic/provider characteristics were associated with service users' experience, the extent to which any observed differences could be because of clustering of service users of a particular sociodemographic group within poorer scoring providers, and the extent to which observed differences in experience varied across types of provider.
resultsThe overall response rate was 35%; 971,232/2,750,000 patients returned surveys. Data from 902,170 individual service users were mapped through their registered practice to one of 86 providers of out of hours GP care with known organisation type. Commercial providers of out of hours GP care were associated with poorer reports of overall experience of care, with a mean difference of -3.13 (95% confidence interval -4.96 to -1.30) compared with not for profit providers. Asian service users reported lower scores for all three experience outcomes than white service users (mean difference for overall experience of care -3.62, -4.36 to -2.89), as did service users who were unable to take time away from work compared with service users who did not work (mean difference for overall experience of care -4.73, -5.29 to -4.17).
conclusionsCommercial providers of out of hours GP care were associated with poorer experience of care. Targeted interventions aimed at improving experience for patients from ethnic minorities and patients who are unable to take time away from work might be warranted.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.