ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2015
Patient perspectives on test result communication in primary care: a qualitative study.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT03296566 (The SAFE Study), which is not on this map. Cited by 26 papers, 3 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
The SAFE Study: Satisfaction and Adherence to Follow-Up With Colposcopy Exams
Who cites it
26 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- What patients want from access to UK general practice: systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Pooled it
- Communicating blood test results in primary care: a mixed-methods systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Pooled it
- Stakeholders' perceptions and experiences of factors influencing the commissioning, delivery, and uptake of general health checks: a qualitative evidence synthesis.The Cochrane database of systematic reviews · 2025Pooled it
- Article
- Cognitive factors impacting patient understanding of laboratory test information.Journal of pathology informatics · 2024Review
- Article
- Blood tests in primary care: A qualitative study of communication and decision-making between doctors and patients.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- Understanding the invisible workforce: lessons for general practice from a survey of receptionists.BMC primary care · 2022Article
- 'I guess I'll wait to hear'- communication of blood test results in primary care a qualitative study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2022Article
- Communicating Test Results from a General Health Check: Preferences from a Discrete Choice Experiment Survey.The patient · 2021Article
- Comparing the diagnostic accuracy of point-of-care lateral flow antigen testing for SARS-CoV-2 with RT-PCR in primary care (REAP-2).EClinicalMedicine · 2021Article
- Can patients contribute to enhancing the safety and effectiveness of test-result follow-up? Qualitative outcomes from a health consumer workshop.Health expectations : an international journal of public participation in health care and health policy · 2021Article
- Article
- A quantitative assessment of the parameters of the role of receptionists in modern primary care using the work design framework.BMC family practice · 2020Article
- Imaging activity possibly signalling missed diagnostic opportunities in bladder and kidney cancer: A longitudinal data-linkage study using primary care electronic health records.Cancer epidemiology · 2020Article
- Quality improvements of safety-netting guidelines for cancer in UK primary care: insights from a qualitative interview study of GPs.The British journal of general practice : the journal of the Royal College of General Practitioners · 2019Article
- Exploring public attitudes towards the new Faster Diagnosis Standard for cancer: a focus group study with the UK public.The British journal of general practice : the journal of the Royal College of General Practitioners · 2019Article
- GPs' understanding and practice of safety netting for potential cancer presentations: a qualitative study in primary care.The British journal of general practice : the journal of the Royal College of General Practitioners · 2018Article
- Responsibility for follow-up during the diagnostic process in primary care: a secondary analysis of International Cancer Benchmarking Partnership data.The British journal of general practice : the journal of the Royal College of General Practitioners · 2018Article
- Content analysis of 50 clinical negligence claims involving test results management systems in general practice.BMJ open quality · 2018Article
Corrections and comments
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Authors and funding
5 authors.
Funding
Abstract
backgroundAlthough the number of blood tests ordered in primary care continues to increase, efficient systems for the communication of blood test results to patients are lacking. This is a concern in terms of both patient safety and patient satisfaction.
aimTo gain an understanding of patient perspectives on organisational and technological aspects of current and prospective systems for communicating laboratory test results in primary care, and the influences that impact patients' preferred methods for receiving results. DESIGN AND
settingQualitative study using patient focus groups in four primary care practices in Birmingham, UK.
methodThe primary care practices were purposively selected to ensure they varied in size, socioeconomic environment, and the default pathways they used to communicate test results. A total of 26 patients from the four practices who had had a recent blood test were recruited. Over a 6 month period in 2011, six, 1-hour focus groups were conducted at the four practices involved in the study.
resultsPatients expressed a preference for receiving results from the ordering GP or a clinically qualified member of staff. Suggestions for refining current systems included improved access to phlebotomy appointments, better management of patient telephone calls, and a clear, accessible protocol for the communication of results.
conclusionDespite the testing and result communication process being a core activity in primary care, it was found that practices could improve their service in a number of areas. Patients described frequent delays and inconsistency in both the level of information and the method of communication, as well as dissatisfaction with non-clinical staff relaying results. Patient preferences for result communication based on their experience of current systems have produced practical suggestions to improve processes.
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