ArticleJMIR medical informatics2014
Adoption, use, and impact of e-booking in private medical practices: mixed-methods evaluation of a two-year showcase project in Canada.
Article in JMIR medical informatics, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 23 papers, 1 of them a synthesis that pooled it.
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Who cites it
23 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Web-Based Medical Appointment Systems: A Systematic Review.Journal of medical Internet research · 2017Pooled it
- Stakeholders' experiences, perceptions and satisfaction with an electronic appointment system: a qualitative content analysis.BMC health services research · 2025Article
- Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the "no-show"-rate.Frontiers in digital health · 2025Article
- Investigating Patient Use and Experience of Online Appointment Booking in Primary Care: Mixed Methods Study.Journal of medical Internet research · 2024Article
- A Taxonomy for Health Information Systems.Journal of medical Internet research · 2024Review
- Prediction of compliance with preventive measures among teachers in the context of the COVID-19 pandemic.Technological forecasting and social change · 2023Article
- Impact of patient portal-based self-scheduling of diagnostic imaging studies on health disparities.Journal of the American Medical Informatics Association : JAMIA · 2022Article
- Automated patient self-scheduling: case study.Journal of the American Medical Informatics Association : JAMIA · 2022Article
- Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review.Journal of medical Internet research · 2022Article
- Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study.Frontiers in public health · 2022Article
- Barriers and Facilitators to Automated Self-Scheduling: Consensus from a Delphi Panel of Key Stakeholders.Perspectives in health information managemen · 2022Article
- Assimilation of Medical Appointment Scheduling Systems and Their Impact on the Accessibility of Primary Care: Mixed Methods Study.JMIR medical informatics · 2021Article
- Impact of Web-Based Self-Scheduling on Finalization of Well-Child Appointments in a Primary Care Setting: Retrospective Comparison Study.JMIR medical informatics · 2021Article
- Changes to telehealth practices in primary care in New Brunswick (Canada): A comparative study pre and during the COVID-19 pandemic.PloS one · 2021Article
- Adaptation of TECCU App Based on Patients´ Perceptions for the Telemonitoring of Inflammatory Bowel Disease: A Qualitative Study Using Focus Groups.International journal of environmental research and public health · 2020Article
- Effect of an Online Appointment Scheduling System on Evaluation Metrics of Outpatient Scheduling System: a before-after MulticenterStudy.Journal of medical systems · 2019Article
- Features of Online Hospital Appointment Systems in Taiwan: A Nationwide Survey.International journal of environmental research and public health · 2019Article
- Using eHealth Technologies: Interests, Preferences, and Concerns of Older Adults.Interactive journal of medical research · 2017Article
- Improving performance in medical practices through the extended use of electronic medical record systems: a survey of Canadian family physicians.BMC medical informatics and decision making · 2015Article
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Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundManaging appointments in private medical practices and ambulatory care settings is a complex process. Various strategies to reduce missed appointments can be implemented. E-booking systems, which allow patients to schedule and manage medical appointments online, represents such a strategy. To better support clinicians seeking to offer an e-booking service to their patients, health authorities in Canada recently invested in a showcase project involving six private medical clinics.
objectiveThe objectives pursued in this study were threefold: (1) to measure adoption and use of the e-booking system in each of the clinics over a 2-year period, (2) to assess patients' perceptions regarding the characteristics and benefits of using the system, and (3) to measure the impact of the e-booking system on the number of missed appointments in each clinic.
methodsA mixed-methods approach was adopted in this study. We first extracted and analyzed raw data from the e-booking system deployed in each of the medical practices to monitor adoption and use of the system over time and to assess the impact of the system on the number of missed appointments. Second, we conducted a Web-based survey of patients' perceptions in the spring of 2013.
resultsThe patients and physicians targeted by this showcase project showed a growing interest in the e-booking system as the number of users, time slots made available by physicians, and online appointments grew steadily over time. The great majority of patients said that they appreciated the system mainly because of the benefits they derived from it, namely, scheduling flexibility, time savings, and automated reminders that prevented forgotten appointments. Importantly, our findings suggest that the system's automated reminders help significantly reduce the number of missed appointments.
conclusionsE-booking systems seem to represent a win-win solution for patients and physicians in private medical practices. We encourage researchers to replicate and extend our work in other primary care settings in order to test the generalizability of our findings.
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