ReviewJournal of general internal medicine2015
Should health care providers be accountable for patients' care experiences?
Review in Journal of general internal medicine, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 40 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
40 citing papers in PubMed.
- Trial
- A perspective on the use of patient-reported experience and patient-reported outcome measures in ambulatory healthcare.Expert review of pharmacoeconomics & outcomes research · 2025Review
- Evaluating cancer patient-reported experience measures against health literacy best practices.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2024Article
- The role of patient-reported experiences in disclosing genetic prenatal testing: Findings from a large-scale survey on pregnant women.European journal of obstetrics & gynecology and reproductive biology: X · 2024Article
- Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence.Journal of patient experience · 2024Article
- Population confidence in the health system in 15 countries: results from the first round of the People's Voice Survey.The Lancet. Global health · 2024Review
- User-reported quality of care: findings from the first round of the People's Voice Survey in 14 countries.The Lancet. Global health · 2024Review
- Impact of Structural Employee Empowerment on Hospital Ratings: Mediating Role of Social Climate and First-Line Managers' Resilience.Risk management and healthcare policy · 2024Article
- How the CAHPS Clinician and Group Patient Experience Survey Data Have Been Used in Research: A Systematic Review.Journal of patient-centered research and reviews · 2024Review
- Using patient comments from a standardised experience survey to investigate their perceptions and prioritise improvement actions: a thematic and syntactic analysis.BMC health services research · 2023Article
- A codevelopment process to advance methods for the use of patient-reported outcome measures and patient-reported experience measures with people who are homeless and experience chronic illness.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- Article
- Patient Experience with In-Person and Telehealth Visits Before and During the COVID-19 Pandemic at a Large Integrated Health System in the United States.Journal of general internal medicine · 2022Article
- Refining Patient-Centered Measures of End-of-Life Care Quality for Children With Cancer.JCO oncology practice · 2022Article
- Patient-Reported Care Coordination is Associated with Better Performance on Clinical Care Measures.Journal of general internal medicine · 2021Article
- Is Patient-Physician Gender Concordance Related to the Quality of Patient Care Experiences?Journal of general internal medicine · 2021Article
- Association of Low-Value Care Exposure With Health Care Experience Ratings Among Patient Panels.JAMA internal medicine · 2021Article
- Associations between Nurse Staffing Levels, Patient Experience, and Hospital Rating.Healthcare (Basel, Switzerland) · 2021Article
- Findings From a Commercial ACO Patient Experience Survey.Journal of patient experience · 2021Article
- Association of Demographics and Hospital Stay Characteristics With Patient Experience in Hospitalized Pediatric Patients.Journal of patient experience · 2020Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
Abstract
Measures of patients' care experiences are increasingly used as quality measures in accountability initiatives. As the prominence and financial impact of patient experience measures have increased, so too have concerns about the relevance and fairness of including them as indicators of health care quality. Using evidence from the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys, the most widely used patient experience measures in the United States, we address seven common critiques of patient experience measures: (1) consumers do not have the expertise needed to evaluate care quality; (2) patient "satisfaction" is subjective and thus not valid or actionable; (3) increasing emphasis on improving patient experiences encourages health care providers and plans to fulfill patient desires, leading to care that is inappropriate, ineffective, and/or inefficient; (4) there is a trade-off between providing good patient experiences and providing high-quality clinical care; (5) patient scores cannot be fairly compared across health care providers or plans due to factors beyond providers' control; (6) response rates to patient experience surveys are low, or responses reflect only patients with extreme experiences; and (7) there are faster, cheaper, and more customized ways to survey patients than the standardized approaches mandated by federal accountability initiatives.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.