ArticleBMC health services research2014
Patients' level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania.
Article in BMC health services research, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 46 papers, 2 of them syntheses that pooled it.
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Who cites it
46 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Pooled it
- The Servqual Method as an Assessment Tool of the Quality of Medical Services in Selected Asian Countries.International journal of environmental research and public health · 2022Pooled it
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- Assessment of Healthcare Quality Provided to Children with Malaria in Ghana.Global journal on quality and safety in healthcare · 2024Article
- Relevance of meeting general outpatients' information needs to their perceptions of healthcare quality in a hospital in Ghana: a Healthcare Quality Survey using modified SERVQUAL analysis.BMJ open quality · 2024Article
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- Assessment of Patient Satisfaction Attaining Primary Health Care Services at Health Centers in Mogadishu, Somalia.Patient preference and adherence · 2024Article
- Statistical determination of service quality gaps in primary health care in Guayas, Ecuador.PloS one · 2024Article
- The perceived benefits and effectiveness of patient feedback systems in strengthening patient-provider relationships in Rural Tanzania.BMC health services research · 2023Article
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- Women's Expectations of and Satisfaction with Antenatal Care Services in a Semi-Urban Setting in Tanzania and Associated Factors: A Cross-Sectional Survey.Healthcare (Basel, Switzerland) · 2023Article
- The quality of malaria case management in different transmission settings in Tanzania mainland, 2017-2018.PLOS global public health · 2023Article
- A Crisis in the Health System and Quality of Healthcare in Economically Developed Countries.International journal of environmental research and public health · 2022Article
- Factors shaping good and poor nurse-client relationships in maternal and child care: a qualitative study in rural Tanzania.BMC nursing · 2022Article
- Strengthening Interpersonal Relationships in Maternal and Child Health Care in Rural Tanzania: Protocol for a Human-Centered Design Intervention.JMIR research protocols · 2022Article
- Effective Hospital Care Delivery Model for Older People in Nigeria with Multimorbidity: Recommendations for Practice.Healthcare (Basel, Switzerland) · 2022Article
- Satisfaction in population-based cancer screening in a Chinese rural high-risk population: the Yangzhong early diagnosis and treatment of upper gastrointestinal cancer.BMC health services research · 2022Article
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2 authors.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundEnhancing quality of health care delivered in public health facilities in developing countries is a key prerequisite to increase utilization and sustainability of health care services in the population. The aim of the study was to determine patients' level of satisfaction on the quality of health care delivered at the out-patient department (OPD) in Mwananyamala hospital in Dar es Salaam, Tanzania.
methodsA cross-sectional study design was conducted from April to May, 2012. A systematic sampling method was employed to select 422 study subjects. A pre-tested SERVQUAL questionnaire was used to collect data and one-sample t-test was employed to identify patients' level of satisfaction and principal component analysis to identify key items that measure quality of care.
resultsPatients' level of satisfaction mean gap score was (-2.88 ± 3.1) indicating overall dissatisfaction with the quality of care. The level of dissatisfaction in the five service dimensions were as follows: assurance (-0.47), reliability (-0.49), tangible (-0.52), empathy (-0.55), and responsiveness (-0.72).
conclusionPatients attending OPD at Mwananyamala hospital demonstrates an overall dissatisfaction on quality of care. Hospital management should focus on: improvement on communication skills among OPD staff in showing compassion, politeness and active listening, ensure availability of essential drugs, and improvement on clinicians' prescription skills.
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