ArticleHealth expectations : an international journal of public participation in health care and health policy2015
Patient reactions to community pharmacies' roles: evidence from the Portuguese market.
Article in Health expectations : an international journal of public participation in health care and health policy, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- Effectiveness of a Collaborative Deprescribing Intervention of Proton Pump Inhibitors on Community-Dwelling Older Adults: The C-SENIoR Pragmatic Non-randomised Controlled Trial.Drugs & aging · 2025Trial
- An online cross-sectional survey of community pharmacists to assess information needs for evidence-based self-medication counselling.International journal of clinical pharmacy · 2023Article
- Service quality, outpatient satisfaction and loyalty in community pharmacies in Turkey: A structural equation modeling approach.Exploratory research in clinical and social pharmacy · 2023Article
- A review of the continuous professional development system for pharmacists.Human resources for health · 2022Review
- A new model for pharmacies? Insights from a quantitative study regarding the public's perceptions.BMC health services research · 2019Article
Corrections and comments
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Authors and funding
3 authors.
Funding
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Abstract
backgroundThere is little knowledge about how patients perceive and react to the extended role of community pharmacies.
aimTo develop a model describing the expanded role of Portuguese community pharmacies as comprising three roles - medicines supplier, advice provider and community health promoter - and two important patient reactions: satisfaction and loyalty.
designIn 2010, 1200 face-to-face interviews were conducted with patients of community pharmacies in Portugal. A model comprising the three pharmacy roles and the two patient reactions was developed and tested using structural equation modelling.
resultsThe results showed that the model was appropriate and that the roles of medicines supplier, advice provider and community health promoter were positively related to patients' satisfaction and loyalty.
conclusionsThese results show that patients are aware of the different roles played by community pharmacies in Portugal. The data support the idea that the movement of Portuguese pharmacists' extended role, framed within a global context where society sends expectations regarding the role of organizations in the community in which they operate, is producing positive results for both patients and pharmacists.
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