ArticlePatient preference and adherence2014
Instruments to assess patient satisfaction after teleconsultation and triage: a systematic review.
Article in Patient preference and adherence, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
16 citing papers in PubMed.
- Trial
- Patient views on the effectiveness of audio-dentistry for emergency triage during COVID-19.Qatar medical journal · 2025Article
- Translation and validation study of the Chinese version of the service user technology acceptability questionnaire.Asia-Pacific journal of oncology nursing · 2023Article
- Comparison of Primary Care Patients' and Unannounced Standardized Patients' Perceptions of Care.Journal of patient experience · 2023Article
- A cross-sectional online survey on patients' satisfaction using store-and-forward voice and text messaging teleconsultation service during the COVID‑19 pandemic.International journal of medical informatics · 2021Article
- Assessment of Patients' Confidence Regarding a New Triage Concept in a Medical Retina Clinic during the First COVID-19 Outbreak.International journal of environmental research and public health · 2021Article
- A Proposed Patient-Inclusive Methodology for Developing and Validating Telehealth Surveys that Include Social Determinants of Health.AMIA ... Annual Symposium proceedings. AMIA Symposium · 2021Article
- Development and content validation of the Telenursing Interaction and Satisfaction Questionnaire (TISQ).Health expectations : an international journal of public participation in health care and health policy · 2019Article
- A Conceptual Framework and Pilot Study for Examining Telemedicine Satisfaction Research.Journal of medical systems · 2019Review
- The Service User Technology Acceptability Questionnaire: Psychometric Evaluation of the Norwegian Version.JMIR human factors · 2018Article
- Establishing the validity of English GP Patient Survey items evaluating out-of-hours care.BMJ quality & safety · 2016Article
- Assessment of Patients' Perception of Telemedicine Services Using the Service User Technology Acceptability Questionnaire.International journal of integrated care · 2016Article
- Patient satisfaction with a teleradiology service in general practice.BMC family practice · 2016Article
- Test-retest stability of patient experience items derived from the national GP patient survey.SpringerPlus · 2016Article
- Establishing a centralised telehealth service increases telehealth activity at a tertiary hospital.BMC health services research · 2015Article
- Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction is crucial for the acceptance, use, and adherence to recommendations from teleconsultations regarding health care requests and triage services.
objectivesOur objectives are to systematically review the literature for multidimensional instruments that measure patient satisfaction after teleconsultation and triage and to compare these for content, reliability, validity, and factor analysis.
methodsWe searched Medline, the Cumulative Index to Nursing and Allied Health Literature, and PsycINFO for literature on these instruments. Two reviewers independently screened all obtained references for eligibility and extracted data from the eligible articles. The results were presented using summary tables.
resultsWe included 31 publications, describing 16 instruments in our review. The reporting on test development and psychometric characteristics was incomplete. The development process, described by ten of 16 instruments, included a review of the literature (n=7), patient or stakeholder interviews (n=5), and expert consultations (n=3). Four instruments evaluated factor structure, reliability, and validity; two of those four demonstrated low levels of reliability for some of their subscales.
conclusionA majority of instruments on patient satisfaction after teleconsultation showed methodological limitations and lack rigorous evaluation. Users should carefully reflect on the content of the questionnaires and their relevance to the application. Future research should apply more rigorously established scientific standards for instrument development and psychometric evaluation.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.