ArticleThe patient2014
Measuring patient experience: concepts and methods.
Article in The patient, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 174 papers, 9 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
174 citing papers in PubMed, 9 syntheses or guidelines pooled it.
- Measuring patient satisfaction with mental health services in correctional settings: a systematic scoping review.Frontiers in psychiatry · 2025Pooled it
- Experiences of individuals presenting to the emergency department for mental health reasons: A systematic mixed studies review.The Australian and New Zealand journal of psychiatry · 2024Pooled it
- Tools for measuring client experiences and satisfaction with healthcare in low- and middle-income countries: a systematic review of measurement properties.BMC health services research · 2023Pooled it
- Establishing the content validity of a new emergency department patient-reported experience measure (ED PREM): a Delphi study.BMC emergency medicine · 2022Pooled it
- Patient feedback to improve quality of patient-centred care in public hospitals: a systematic review of the evidence.BMC health services research · 2020Pooled it
- A systematic review of the validity and reliability of patient-reported experience measures.Health services research · 2019Pooled it
- Unlocking the Value of Literature in Health Co-Design: Transforming Patient Experience Publications into a Creative and Accessible Card Tool.The patient · 2018Pooled it
- Exploring the impact and use of patients' feedback about their care experiences in general practice settings-a realist synthesis.Family practice · 2018Pooled it
- Measuring patient experience: a systematic review to evaluate psychometric properties of patient reported experience measures (PREMs) for emergency care service provision.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2017Pooled it
- Measuring patient experiences in a Children's hospital with a medical clowning intervention: a case-control study.BMC health services research · 2020Trial
- Observational
- Supportive Outpatient-Provider Communication-A Scoping Review About Expectations, Experiences, and Actual Behaviours Regarding Healthcare Visits.Journal of evaluation in clinical practice · 2026Review
- Person-centred emergency care: translation and cross-cultural validation of the Australian Emergency Department Patient-Reported Experience Measure (ED PREM) in the Netherlands.Emergency medicine journal : EMJ · 2026Article
- Patient-reported experience measures (PREMs), coercion, and mental health outcomes in psychiatric inpatient care: a national mixed-methods study comparing immigrant and majority populations.BMC health services research · 2026Article
- Patient-centred care measurement in sub-Saharan Africa: a scoping review of the evidence (1990-2024).International health · 2026Article
- Psychometric properties and constructs of Patient Reported Experience Measures (PREMs) in primary care: a scoping review.BMC primary care · 2026Article
- Factors influencing Taiwanese patients' resilience and satisfaction with dialysis: a cross-sectional survey.BMC health services research · 2026Article
- Immunomodulation of the Ocular Surface in Severe Dry Eye Disease: Expert-Driven Literature Review on Treatment Strategies with Description of Representative Challenging Cases.Ophthalmology and therapy · 2026Review
- Collaborative Research Priority Setting for Enhancing Primary Health Care Access Among the Nepalese Community in Canada: Community-Based Participatory Research.International journal of environmental research and public health · 2026Article
- Needs, experiences, and knowledge of people with primary progressive multiple sclerosis: a scoping review.Neurological sciences : official journal of the Italian Neurological Society and of the Italian Society of Clinical Neurophysiology · 2026Article
114 more citing papers are in PubMed but not listed here.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
Abstract
Providing a good patient experience is a key part of providing high-quality medical care. This paper explains why patient experience is important in its own right, and its relationship to other domains of quality. We describe methods of measuring patient experience, including issues relating to validity, reliability and response bias. Differences in reported patient experience may sometimes reflect differences in expectations of different population groups and we describe the arguments for and against adjusting patient experience data for population characteristics. As with other quality improvement strategies, feeding back patient experience data on its own is unlikely to improve quality: sustained and multiple interventions are usually required to deliver sustained improvements in care.
Indexed as
Identifiers
24831941What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.