ArticleCanadian family physician Medecin de famille canadien2014
Patient satisfaction with access and continuity of care in a multidisciplinary academic family medicine clinic.
Article in Canadian family physician Medecin de famille canadien, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 33 papers, 2 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
33 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Access or continuity: a zero sum game? A systematic review of the literature examining the relationship between access and continuity in primary healthcare.BMC primary care · 2025Pooled it
- Attributes of family physician encounters valued by older adults: a systematic review.BMC primary care · 2025Pooled it
- Patient Expectations, Satisfaction and Perceptions of Specialization in Family Medicine: A Cross-Sectional Study from a Health Literacy Perspective in Türkiye.Healthcare (Basel, Switzerland) · 2026Article
- Waiting times for primary care appointments among older adults: a scoping review.BMC public health · 2026Article
- Can multidisciplinary teams improve the quality of primary care? A scoping review.EClinicalMedicine · 2025Review
- Assessing patient experiences with a Virtual Triage and Assessment Centre (VTAC): a mixed-methods study using an online survey and semi-structured interviews in Renfrew County, Ontario.BMC primary care · 2025Article
- Patient Satisfaction with Primary Health Care Services in Riyadh, Saudi Arabia.International journal of general medicine · 2025Article
- Factors associated with patients' experience of accessibility to general practice: results from a national survey in Norway.BMC health services research · 2024Article
- Evaluation of multidisciplinary high-risk pregnancy clinic for myelomeningocele.Child's nervous system : ChNS : official journal of the International Society for Pediatric Neurosurgery · 2024Article
- The Relationship Between Continuity of Care and Enhancement of Clinical Outcomes Among Patients with Chronic Conditions.Patient preference and adherence · 2024Article
- Perceived Access and Appropriateness: Comparison of Teaching and Resident Family Physicians' Patients.Family medicine · 2023Article
- The quality of primary care performance in private sector facilities in Nairobi, Kenya: a cross-sectional descriptive survey.BMC primary care · 2022Article
- Evaluating efficiency of counties in providing diabetes preventive care using data envelopment analysis.Health services & outcomes research methodology · 2021Article
- Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh.Journal of family medicine and primary care · 2021Article
- Evaluation of the quality of service delivery in private sector, primary care clinics in Kenya: A descriptive patient survey.South African family practice : official journal of the South African Academy of Family Practice/Primary Care · 2020Article
- The Patient Activation through Community Empowerment/Engagement for Diabetes Management (PACE-D) protocol: a non-randomised controlled trial of personalised care and support planning for persons living with diabetes.BMC family practice · 2020Article
- Satisfaction with quality of healthcare at primary healthcare settings: Perspectives of patients with type 2 diabetes mellitus.The South African journal of physiotherapy · 2020Article
- Patient Input in Regional Healthcare Planning-A Meaningful Contribution.International journal of environmental research and public health · 2019Article
- The impact of the adoption of a patient rostering model on primary care access and continuity of care in urban family practices in Ontario, Canada.BMC family practice · 2019Article
- Impact on patient satisfaction and importance of medical intake and office staff in a multidisciplinary, one-stop shop transgender program in Indianapolis, Indiana.Journal of multidisciplinary healthcare · 2019Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
13 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo determine patient satisfaction with care provided at a family medicine teaching clinic.
designMailed survey.
settingVictoria Family Medical Centre in London, Ont.
participantsStratified random sample of 600 regular patients of the clinic aged 18 years or older; 301 responses were received.
main outcome measuresPatient satisfaction with overall care, wait times for appointments, contact with physicians, and associated demographic factors. Logistic regression analysis and analysis were used to determine the significance of factors associated with satisfaction.
resultsThe response rate was 50%. Overall, 88% of respondents were fairly, very, or completely satisfied with care. Older patients tended to be more satisfied. Patients who were less satisfied had longer wait times for appointments (P < .001) and reduced continuity with specific doctors (P = .004). More satisfied patients also felt connected through other members of the health care team.
conclusionPatients were generally satisfied with the care provided at the family medicine teaching clinic. Older patients tended to be more satisfied than younger patients. Points of dissatisfaction were related to wait times for appointments and continuity with patients' usual doctors. These findings support the adoption of practices that reduce wait times and facilitate continuity with patients' usual doctors and other regular members of the health care team.
Indexed as
Identifiers
24733343PMC4046539What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.