ArticleHealth expectations : an international journal of public participation in health care and health policy2015
Australian mental health consumers' and carers' experiences of community pharmacy service.
Article in Health expectations : an international journal of public participation in health care and health policy, 2015. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 2 of them syntheses that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
16 citing papers in PubMed, 2 syntheses or guidelines pooled it, 39 citations in OpenAlex.
- Pooled it
- Patient and public perspectives of community pharmacies in the United Kingdom: A systematic review.Health expectations : an international journal of public participation in health care and health policy · 2018Pooled it
- StaffWISE project part 1: Exploring the connection between burnout, staffing, and patient safety in the literature.Canadian pharmacists journal : CPJ = Revue des pharmaciens du Canada : RPC · 2025Article
- Patient experience in community pharmacy services: A scoping review.Journal of general and family medicine · 2025Review
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- Involving community pharmacies in management of late effects of cancer treatment: Opinions from cancer survivors.Exploratory research in clinical and social pharmacy · 2024Article
- Impact of Promotional Videos on Public Perception of Pharmacy Services.Journal of pharmacy practice · 2024Article
- Global Advancement in Pharmacy Services for Mental Health: A Review for Evidence-Based Practices.Healthcare (Basel, Switzerland) · 2023Review
- Exploring mental health clients' current medication knowledge, beliefs and experience with healthcare providers in the community in South Australia.Health & social care in the community · 2022Article
- Article
- Patient Experiences at Enhanced-Service Pharmacies in Iowa.Innovations in pharmacy · 2019Article
- Community pharmacists' attitudes and opinions towards supplying clozapine.International journal of clinical pharmacy · 2018Article
- From personal crisis care to convenience shopping: an interpretive description of the experiences of people with mental illness and addictions in community pharmacies.BMC health services research · 2016Article
- Utilization of community pharmacy space to enhance privacy: a qualitative study.Health expectations : an international journal of public participation in health care and health policy · 2016Article
- Article
- An exploratory study of the patient experience of pharmacist supplementary prescribing in a secondary care mental health setting.Pharmacy practiceArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundMany Australians with anxiety or depression experience issues accessing pharmacological treatment even though community pharmacies are remunerated to supply subsidized medicines and provide medicine management services.
objectiveTo obtain insight into the quality of community pharmacy services from the perspectives of mental health consumers and carers.
methodsA computer-assisted telephone interview was used to gauge perceptions of pharmacy service using frameworks of service quality and patient-centred care. A convenience sample of 210 consumers and carers from three Australian states completed an interview comprising rating scales, multiple choice checklists and open-ended questions to explore their experience of pharmacy services.
resultsParticipants were consumers experiencing on-going mental health condition(s) (n = 172), carers for someone who experienced a mental health condition (n = 15) or both (n = 23). For 60% of participants, medicines were dispensed within ten minutes of arriving at the pharmacy, and 36% received verbal advice. The majority of participants were not asked by pharmacy staff whether they experienced side-effects, and 60% reported rarely or never receiving written medicine information. However, the majority of participants reported that their expectations were met despite the absence of such services. Qualitative data showed that participants valued high-quality services that reflected patient-centred care, and they were inclined to engage with these services particularly if they perceived them as surpassing basic expectations. DISCUSSION AND
conclusionsParticipants clearly valued high-quality pharmacy service yet did not routinely expect it. When service exceeded expectations, community pharmacies were viewed as safe health-care spaces to seek advice on mental health and well-being. This study has positive implications for the role of pharmacists.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.