ArticleScandinavian journal of trauma, resuscitation and emergency medicine2014
Variations in contact patterns and dispatch guideline adherence between Norwegian emergency medical communication centres--a cross-sectional study.
Article in Scandinavian journal of trauma, resuscitation and emergency medicine, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers.
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Who cites it
24 citing papers in PubMed.
- The impact of community paramedicine service on prehospital time intervals in rural Norway: a quasi-experimental study.BMC emergency medicine · 2026Article
- Article
- Patient flow and safety after implementing a community paramedicine service: a quasi-experimental study.BMJ open · 2025Article
- Characteristics and mortality of patients categorised with non-specific symptoms when dialling the emergency medical number: a register-based cohort study.BMC emergency medicine · 2025Article
- Introducing an on-site Helicopter Emergency Medical Service (HEMS) physician at the Emergency Medical Communication Centre - implications for dispatch precision at a Norwegian HEMS base.Scandinavian journal of trauma, resuscitation and emergency medicine · 2025Article
- "They were sort of in the room with me": a qualitative study about callers' experience of video streaming during medical emergency calls.Scandinavian journal of trauma, resuscitation and emergency medicine · 2025Article
- Factors affecting emergency medical dispatchers decision making in stroke calls - a qualitative study.BMC emergency medicine · 2024Article
- Frequent callers contacting the Norwegian national emergency medical number 113: a retrospective study.Scandinavian journal of trauma, resuscitation and emergency medicine · 2024Article
- Telephone triage and dispatch of ambulances to patients with suspected and verified acute stroke - a descriptive study.BMC emergency medicine · 2024Article
- Physician-staffed prehospital units: a retrospective follow-up from an urban area in Scandinavia.International journal of emergency medicine · 2023Article
- From hearing to seeing: medical dispatchers' experience with use of video streaming in medical emergency calls - a qualitative study.BMJ open · 2022Article
- A registry-based observational study comparing emergency calls assessed by emergency medical dispatchers with and without support by registered nurses.Scandinavian journal of trauma, resuscitation and emergency medicine · 2022Observational
- Dispatch accuracy of physician-staffed emergency medical services in trauma care in south-east Norway: a retrospective observational study.Scandinavian journal of trauma, resuscitation and emergency medicine · 2021Observational
- Which symptoms pose the highest risk in patients calling for an ambulance? A population-based cohort study from Denmark.Scandinavian journal of trauma, resuscitation and emergency medicine · 2021Article
- Acute care pathways for patients calling the out-of-hours services.BMC health services research · 2020Observational
- Variation in accessibility of the population to an Emergency Medical Communication Centre: a multicentre observational study.Scandinavian journal of trauma, resuscitation and emergency medicine · 2019Observational
- Treatment, transport, and primary care involvement when helicopter emergency medical services are inaccessible: a retrospective study.Scandinavian journal of primary health care · 2018Observational
- Stroke identification by criteria based dispatch - a register based study.Acta anaesthesiologica Scandinavica · 2018Article
- The difficult medical emergency call: A register-based study of predictors and outcomes.Scandinavian journal of trauma, resuscitation and emergency medicine · 2017Article
- Dispatch guideline adherence and response interval-a study of emergency medical calls in Norway.BMC emergency medicine · 2016Observational
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe 19 Norwegian Emergency medical communication centres (EMCCs) use Norwegian Index for medical emergency assistance (Index) as dispatch guidelines. Little is known about the use of Index, nor its validity. We aimed to document the epidemiology of contacts made to the public emergency medical phone number and the operators' self-reported use of Index as a first step towards a validation study.
methodsWe registered all medical emergency calls to the EMCCs during a 72 h period in a national cross sectional study. We subsequently sent a questionnaire to all EMCC operators in Norway, asking how they use Index. A combined outcome variable "use of Index" was computed through a Likert scale, range 1-5. Regression models were used to examine factors influencing use.
results2 298 contacts were included. National contact rate was 56/1,000 inhabitants per year, range between EMCCs 34 - 119. Acute contact (life-threatening situations) rate was 21/1,000 per year, range between EMCCs 5 - 31. Index criteria 6 - 'Unresolved problem' accounts for 20% of the 113 contacts, range between EMCCs 10 - 42%. The mean use of Index was 3.95 (SD 0.39), corresponding to "more than 75% of emergency calls". There were differences in use of Index on EMCC level, range 3.7 - 4.4, and a multi regression model explained 23.4% of the variation in use. Operators working rotation with ground ambulance services reported reduced use of Index compared to operators not working in rotation, while distinct EMCC focus on Index increased use of Index compared to EMCCs with no focus on Index. Use of electronic records and operators experience were the main reasons given for not using Index.
conclusionsThere is a large variation between the EMCCs with regard to both contact patterns and use of Index. There is a relatively high overall self-reported use of Index by the operators, with variations on both individual and EMCC level.
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