ArticleGlobal journal of health science2013
Outpatient waiting time in health services and teaching hospitals: a case study in Iran.
Article in Global journal of health science, 2013. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 1 of them a synthesis that pooled it.
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Who cites it
17 citing papers in PubMed, 1 synthesis or guideline pooled it.
- An interdisciplinary mixed-methods systematic review of multidimensional factors shaping the outpatient waiting experience.BMC health services research · 2026Pooled it
- Article
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- The use of various appointment systems among patients visiting academic outpatient centers in Kerman and the evaluation of patients' perspective and satisfaction.BMC health services research · 2022Article
- Impact of teleconsultation on visual and refractive outcomes in patients undergoing laser refractive surgery during COVID-19.Indian journal of ophthalmology · 2022Article
- A Study to Assess Patients' Perception and Acceptance of Teledentistry for Care During the Covid-19 Pandemic.Journal of pharmacy & bioallied sciences · 2022Article
- Lean Management Approach for Reengineering the Hospital Cardiology Consultation Process: A Report from AORN "A. Cardarelli" of Naples.International journal of environmental research and public health · 2022Article
- Patients Require Less Time to Complete Preoperative Patient-Reported Outcomes Measurement Information System (PROMIS) Than Legacy Patient-Reported Outcome Measures.Arthroscopy, sports medicine, and rehabilitation · 2021Article
- Reducing the Length of Stay by Enhancing the Patient Discharge Process: Using Quality Improvement Tools to Optimize Hospital Efficiency.Global journal on quality and safety in healthcare · 2021Article
- Experiences of Outpatient Clinics and Opinions of Telehealth by Caucasian and South Asian Patients' With Celiac Disease.Journal of patient experience · 2021Article
- Outpatient Waiting Time at Vietnam Health Facilities: Policy Implications for Medical Examination Procedure.Healthcare (Basel, Switzerland) · 2020Article
- Effect of an Online Appointment Scheduling System on Evaluation Metrics of Outpatient Scheduling System: a before-after MulticenterStudy.Journal of medical systems · 2019Article
- Waiting time in the outpatient clinic at a national hospital in Vietnam.Nagoya journal of medical science · 2018Article
- Average medical visit time in Iran: A systematic review and meta-analysis.Medical journal of the Islamic Republic of Iran · 2018Article
- Recent Iranian Health System Reform: An Operational Perspective to Improve Health Services Quality.International journal of health policy and management · 2018Article
- [Analysis of patient waiting times in a polyclinic for surgery].Der Chirurg; Zeitschrift fur alle Gebiete der operativen Medizen · 2016Article
- Evaluating Different Strategies on the Blood Collection Counter Settings to Improve Patient Waiting Time in Outpatient Units.Inquiry : a journal of medical care organization, provision and financingArticle
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6 authors.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundOne of the most important indexes of the health care quality is patient's satisfaction and it takes place only when there is a process based on management. One of these processes in the health care organizations is the appropriate management of the waiting time process. The aim of this study is the systematic analyzing of the outpatient waiting time.
methodsThis descriptive cross sectional study conducted in 2011 is an applicable study performed in the educational and health care hospitals of one of the medical universities located in the north west of Iran. Since the distributions of outpatients in all the months were equal, sampling stage was used. 160 outpatients were studied and the data was analyzed by using SPSS software.
resultsResults of the study showed that the waiting time for the outpatients of ophthalmology clinic with an average of 245 minutes for each patient allocated the maximum time among the other clinics for itself. Orthopedic clinic had the minimal waiting time including an average of 77 minutes per patient. The total average waiting time for each patient in the educational hospitals under this study was about 161 minutes.
conclusionby applying some models, we can reduce the waiting time especially in the realm of time and space before the admission to the examination room. Utilizing the models including the one before admission, electronic visit systems via internet, a process model, six sigma model, queuing theory model and FIFO model, are the components of the intervention that reduces the outpatient waiting time.
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