ArticleInternational journal of clinical pharmacy2014
Community pharmacies automation: any impact on counselling duration and job satisfaction?
Article in International journal of clinical pharmacy, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed.
- The future of pharmacy work: How pharmacists are adapting to and preparing for technology infusion.Exploratory research in clinical and social pharmacy · 2024Article
- Motivation and Knowledge of Portuguese Community Pharmacists Towards the Reporting of Suspected Adverse Reactions to Medicines: A Cross-Sectional Survey.Journal of community health · 2023Observational
- Perceptions of community pharmacists to implementing technologies in the workplace: an exploratory study.International journal of clinical pharmacy · 2021Article
- Gender and Age Variations in Pharmacists' Job Satisfaction in the United States.Pharmacy (Basel, Switzerland) · 2019Article
- Gender differences in the measurement of pharmacists' job satisfaction.Human resources for health · 2018Article
- Appointment-Based Models and Medication Synchronization: Silver Bullet for Adherence or One Piece of the Puzzle?Journal of managed care & specialty pharmacy · 2015Article
- Gender, age, and pharmacists' job satisfaction.Pharmacy practiceArticle
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Authors and funding
2 authors.
Funding
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Abstract
backgroundOne key indicator of the quality of health practitioners-patient interaction is the encounters' duration. Automation have been presented as beneficial to pharmacy staff work with patients and thus with a potential impact on pharmacists' and technicians' job satisfaction.
objectiveTo compare the interaction length between pharmacy staff and patients, as well as their job satisfaction, in community pharmacies with and without automation.
settingPortuguese community pharmacies with and without automation.
methodsThis cross-sectional study followed a quasi-experimental design, divided in two phases. In the first, paired community pharmacies with and without automation were purposively selected for a non-participant overt observation. The second phase comprised a job satisfaction questionnaire of both pharmacists and technical staff. Practitioners and patients demographic and interactional data, as well as job satisfaction, were statistically compared across automation.
main outcome measureInteraction length and job satisfaction.
resultsSixty-eight practitioners from 10 automated and non-automated pharmacies produced 721 registered interaction episodes. Automation had no significant influence in interaction duration, controlling for gender and professional categories, being significantly longer with older patients (p = 0.017). On average, staff working at the pharmacy counter had 45 % of free time from direct patient contact. The mean overall satisfaction in this sample was 5.52 (SD = 0.98) out of a maximum score of seven, with no significant differences with automation as well as between professional categories, only with a significant lower job satisfaction for younger pharmacists.
conclusionAs with previous studies in other settings, duration of the interactions was not influenced by pharmacy automation, as well as practitioners' job satisfaction, while practitioners' time constrains seem to be a subjective perception.
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Registered trials
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