ArticleJournal of medical Internet research2013
Patients' reported reasons for non-use of an internet-based patient-provider communication service: qualitative interview study.
Article in Journal of medical Internet research, 2013. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT00971139 (Implementing Online Patient-Provider Communication Into Clinical Practice), which is not on this map. Cited by 29 papers, 2 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Implementing Online Patient-Provider Communication Into Clinical Practice: Implementation Research
Who cites it
29 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Understanding factors affecting patient and public engagement and recruitment to digital health interventions: a systematic review of qualitative studies.BMC medical informatics and decision making · 2016Pooled it
- The effect of patient portals on quality outcomes and its implications to meaningful use: a systematic review.Journal of medical Internet research · 2015Pooled it
- Delivery Model Matters for Digital Interventions in Pain Self-Management: Mixed Methods Study.Journal of medical Internet research · 2026Trial
- Trial
- Randomized controlled trial of a breast cancer Survivor Stories intervention for African American women.Social science & medicine (1982) · 2021Trial
- Web-based personalised information and support for patients with a neuroendocrine tumour: randomised controlled trial.Orphanet journal of rare diseases · 2019Trial
- Comparing effects in regular practice of e-communication and Web-based self-management support among breast cancer patients: preliminary results from a randomized controlled trial.Journal of medical Internet research · 2014Trial
- Patient Portal Registrations at a Swiss Tertiary Referral Hospital Over the Course of the COVID-19 Pandemic: Retrospective Data Analysis.Journal of medical Internet research · 2025Observational
- Telehealth Care Through Internet Hospitals in China: Qualitative Interview Study of Physicians' Views on Access, Expectations, and Communication.Journal of medical Internet research · 2024Article
- Expectations related to home-based telemonitoring of high-risk pregnancies: A qualitative study addressing healthcare providers' and users' views in Norway.Acta obstetricia et gynecologica Scandinavica · 2024Article
- The Role of Formative Evaluation in Promoting Digitally-based Health Equity and Reducing Bias for Resilient Health Systems: The Case of Patient Portals.Yearbook of medical informatics · 2022Review
- Review
- Feasibility of a Digital Patient-Provider Communication Intervention to Support Shared Decision-Making in Chronic Health Care, InvolveMe: Pilot Study.JMIR formative research · 2022Article
- Video as an alternative to in-person consultations in outpatient renal transplant recipient follow-up: a qualitative study.BMC nephrology · 2021Article
- Informing the Development of a Digital Health Platform Through Universal Points of Care: Qualitative Survey Study.JMIR formative research · 2020Article
- Mobile Breast Cancer e-Support Program for Chinese Women With Breast Cancer Undergoing Chemotherapy (Part 1): Qualitative Study of Women's Perceptions.JMIR mHealth and uHealth · 2018Article
- Patterns in Patient Access and Utilization of Online Medical Records: Analysis of MyChart.Journal of medical Internet research · 2018Article
- Written reflection in an eHealth intervention for adults with type 2 diabetes mellitus: a qualitative study.Patient preference and adherence · 2018Article
- The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users.JMIR medical informatics · 2017Article
- eHealth patient-provider communication in the United States: interest, inequalities, and predictors.Journal of the American Medical Informatics Association : JAMIA · 2017Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe adoption of Internet-based patient-provider communication services (IPPC) in health care has been slow. Patients want electronic communication, and the quality of health care can be improved by offering such IPPCs. However, the rate of enrollment in such services remains low, and the reasons for this are unclear. Knowledge about the barriers to use is valuable during implementation of IPPCs in the health care services, and it can help timing, targeting, and tailoring IPPCs to different groups of patients.
objectiveThe goal of our study was to investigate patients' views of an IPPC that they could use from home to pose questions to nurses and physicians at their treatment facility, and their reported reasons for non-use of the service.
methodsThis qualitative study was based on individual interviews with 22 patients who signed up for, but did not use, the IPPC.
resultsPatients appreciated the availability and the possibility of using the IPPC as needed, even if they did not use it. Their reported reasons for not using the IPPC fell into three main categories: (1) they felt that they did not need the IPPC and had sufficient access to information elsewhere, (2) they preferred other types of communication such as telephone or face-to-face contact, or (3) they were hindered by IPPC attributes such as login problems.
conclusionsPatients were satisfied with having the opportunity to send messages to health care providers through an IPPC, even if they did not use the service. IPPCs should be offered to the patients at an appropriate time in the illness trajectory, both when they need the service and when they are receptive to information about the service. A live demonstration of the IPPC at the point of enrollment might have increased its use.
trial registrationClinicalTrials.gov NCT00971139; http://clinicaltrial.gov/ct2/show/NCT00971139 (Archived by WebCite at http://www.webcitation.org/6KlOiYJrW).
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.