ArticleBioMed research international2013
Patient complaint cases in primary health care: what are the characteristics of general practitioners involved?
Article in BioMed research international, 2013. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers, 1 of them a synthesis that pooled it.
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Who cites it
14 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patient and public involvement in medical performance processes: A systematic review.Health expectations : an international journal of public participation in health care and health policy · 2019Pooled it
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- Complaint behaviour among healthcare users: self-reported complaint experience and complaint proneness in adult men.BMJ open quality · 2024Article
- Risk identification and prediction of complaints and misconduct against health practitioners: a scoping review.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2024Article
- Does systematic analysis of patient complaints and compensation cases at hospitals provide useful information to guide quality improvement? Experience from Denmark.BMJ open quality · 2023Article
- Analysis of patients' complaints in primary healthcare centres through the Mawid appl in Riyadh, Saudi Arabia; a cross-sectional study.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Review
- Physician factors associated with medical errors in Norwegian primary care emergency services.Scandinavian journal of primary health care · 2021Article
- Patient complaints in general practice seen through the lens of professionalism: a retrospective observational study.BJGP open · 2021Article
- Sociodemographic Representativeness in a Nationwide Web-Based Survey of the View of Men on Involvement in Health Care Decision-Making: Cross-Sectional Questionnaire Study.Journal of medical Internet research · 2020Article
- Malpractice litigation, workload, and general practitioner retirement.Primary health care research & development · 2019Article
- Why service users do not complain or have 'voice': a mixed-methods study from Nepal's rural primary health care system.BMC health services research · 2017Article
- A Population-Based Study on Patients Complaining Regarding Community Pharmacies Services.Journal of research in pharmacy practiceArticle
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundLimited knowledge exists about factors increasing the risk of general practitioners becoming involved in a complaint case or getting disciplined in connection with a complaint case.
aimThe present study aimed to identify the general practitioner and practice characteristics associated with complaint cases and discipline.
methodsInformation on general practitioners involved in complaint case decisions during one year (2007) was linked to Danish National register data on all general practitioners (n = 3,765). Logistic regression was used for statistical analysis.
resultsWith regard to complaints concerning daytime services (n = 265), the professional seniority of the general practitioner was positively associated with the odds of receiving a complaint decision (OR = 1.44 per 20 years of seniority; CI 95%, 1.04-1.98). Likewise, having more consultations per day was associated with increased odds (OR = 1.29 per 10 extra consultations per day; CI 95%, 1.07-1.54). No statistically significant association could be demonstrated between being disciplined and general practitioner or practice characteristics.
conclusionThe possible relationship between professional seniority, rate of consultations, and complaint cases merits further studies to clarify the impact of professional seniority and workload on professional performance and to furthermore consider the role of factors such as job content and communication styles.
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