ArticleScandinavian journal of primary health care2013
Characteristics of complaints resulting in disciplinary actions against Danish GPs.
Article in Scandinavian journal of primary health care, 2013. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 2 of them syntheses that pooled it.
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Who cites it
17 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Patient and public involvement in medical performance processes: A systematic review.Health expectations : an international journal of public participation in health care and health policy · 2019Pooled it
- Sex differences in medico-legal action against doctors: a systematic review and meta-analysis.BMC medicine · 2015Pooled it
- Complaint behaviour among healthcare users: self-reported complaint experience and complaint proneness in adult men.BMJ open quality · 2024Article
- Risk identification and prediction of complaints and misconduct against health practitioners: a scoping review.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2024Article
- Does systematic analysis of patient complaints and compensation cases at hospitals provide useful information to guide quality improvement? Experience from Denmark.BMJ open quality · 2023Article
- Personality characteristics associated with satisfaction with healthcare and the wish to complain.BMC health services research · 2022Article
- A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice.The European journal of general practice · 2021Article
- Does greater patient involvement in healthcare decision-making affect malpractice complaints? A large case vignette survey.PloS one · 2021Article
- Quantification of Complaint and Compensation Cases by Introducing a Danish Translated and Cross-Cultural Adapted Edition of the Healthcare Complaints Analysis Tool.Risk management and healthcare policy · 2021Article
- Representativeness of personality and involvement preferences in a web-based survey on healthcare decision-making.BMC health services research · 2020Article
- Sociodemographic Representativeness in a Nationwide Web-Based Survey of the View of Men on Involvement in Health Care Decision-Making: Cross-Sectional Questionnaire Study.Journal of medical Internet research · 2020Article
- Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.BMJ quality & safety · 2020Review
- Men's view on participation in decisions about prostate-specific antigen (PSA) screening: patient and public involvement in development of a survey.BMC medical informatics and decision making · 2020Article
- Engagement, not personal characteristics, was associated with the seriousness of regulatory adjudication decisions about physicians: a cross-sectional study.BMC medicine · 2019Article
- Malpractice litigation, workload, and general practitioner retirement.Primary health care research & development · 2019Article
- Defensive medicine in primary health care.Scandinavian journal of primary health care · 2018Article
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThe risk of being disciplined in connection with a complaint case causes distress to most general practitioners. The present study examined the characteristics of complaint cases resulting in disciplinary action. MATERIAL AND
methodsThe Danish Patients' Complaints Board's decisions concerning general practice in 2007 were examined. Information on the motives for complaining, as well as patient and general practitioner characteristics, was extracted and the association with case outcome (disciplinary or no disciplinary action) was analysed. Variables included complaint motives, patient gender and age, urgency of illness, cancer diagnosis, healthcare settings (daytime or out-of-hours services), and general practitioner gender and professional seniority.
resultsCases where the complaint motives involved a wish for placement of responsibility (OR = 2.35, p = 0.01) or a wish for a review of the general practitioner's competence (OR = 1.95, p = 0.02) were associated with increased odds of the general practitioner being disciplined. The odds of discipline decreased when the complaint was motivated by a feeling of being devalued (OR = 0.39, p = 0.02) or a request for an explanation (OR = 0.46, p = 0.01). With regard to patient and general practitioner characteristics, higher general practitioner professional seniority was associated with increased odds of discipline (OR = 1.97 per 20 additional years of professional seniority, p = 0.01). None of the other characteristics was statistically significantly associated with discipline in the multiple logistic regression model.
conclusionComplaint motives and professional seniority were associated with decision outcomes. Further research is needed on the impact of professional seniority on performance.
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