ArticleBMJ open2013
Factors affecting patients' trust and confidence in GPs: evidence from the English national GP patient survey.
Article in BMJ open, 2013. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT03786315 (Exploring 'VOLITION' in Context - a Study to Inform the Implementation of a New Intervention), which is not on this map. Cited by 78 papers, 4 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Exploring 'VOLITION' in Context - a Study to Inform the Implementation of a New Intervention
Who cites it
78 citing papers in PubMed, 4 syntheses or guidelines pooled it.
- Patients values regarding primary health care: a systematic review of qualitative and quantitative evidence.BMC health services research · 2023Pooled it
- Perspectives of young people who access support for mental health in primary care: a systematic review of their experiences and needs.The British journal of general practice : the journal of the Royal College of General Practitioners · 2022Pooled it
- Interventions for involving older patients with multi-morbidity in decision-making during primary care consultations.The Cochrane database of systematic reviews · 2019Pooled it
- Pooled it
- Building Trust in a Newly Established Physician-Patient Relationship: A Scoping Review.Health expectations : an international journal of public participation in health care and health policy · 2026Article
- Implications of skill-mix change in general practice: secondary analysis of data from the GP Patient Survey.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Article
- Factors influencing confidence and trust in health professionals: a cross-sectional study of English general practices.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Article
- Community-dwelling older persons' level of functional ability and heat-related vulnerability: results from the Heat-Health Action Plan study in Cologne, Germany.BMC geriatrics · 2026Article
- Can Adhering to Clinical Communication Guidelines Promote Trust, Liking and Respect for General Practitioners and Willingness to Discuss Depression? A Theory-Based Test.Behavioral sciences (Basel, Switzerland) · 2026Article
- Article
- Challenging Encounters: A Systematic Scoping Review to Understand Patients' Influence on GPs' Compliance With Imaging Guidelines.Journal of evaluation in clinical practice · 2026Article
- Optimizing low-density lipoprotein cholesterol (LDL-C) management - a US physician survey of barriers and burdens.American journal of preventive cardiology · 2026Article
- The Effect of Three Key Administrative Errors on Patient Trust in Physicians: Prescription Errors, Confidentiality Breaches, and Appointment Scheduling Omissions.Journal of general and family medicine · 2026Article
- Review
- Effects of a Digitally-Enabled Healthy Eating and Physical Activity Diabetes Prevention Peer Support Program on Weight over 6-Months.Nutrients · 2025Article
- From Trust to Choice: A Cross-Sectional Survey of How Patient Trust in Pharmacists Shapes Willingness and Vaccination Decision Control Preferences.International journal of environmental research and public health · 2025Article
- Patients' perspectives regarding antibiotic treatment for acute sinusitis in Norwegian general practice. A qualitative interview study.Scandinavian journal of primary health care · 2025Article
- "They just don't have the "doctor" in front of their name:" Dimensions of trust of physician assistants.Qualitative research in medicine & healthcare · 2025Article
- Trust under the microscope: psychometric evaluation of the Persian version of the Trust in Multidimensional Healthcare Systems Scale.BMC health services research · 2025Article
- Preconception health policy, health promotion, and health services to achieve health in current and future generations: a narrative review.BMC pregnancy and childbirth · 2025Review
18 more citing papers are in PubMed but not listed here.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesPatients' trust in general practitioners (GPs) is fundamental to effective clinical encounters. Associations between patients' trust and their perceptions of communication within the consultation have been identified, but the influence of patients' demographic characteristics on these associations is unknown. We aimed to investigate the relative contribution of the patient's age, gender and ethnicity in any association between patients' ratings of interpersonal aspects of the consultation and their confidence and trust in the doctor.
designSecondary analysis of English national GP patient survey data (2009).
settingPrimary Care, England, UK.
participantsData from year 3 of the GP patient survey: 5 660 217 questionnaires sent to patients aged 18 and over, registered with a GP in England for at least 6 months; overall response rate was 42% after adjustment for sampling design. OUTCOME MEASURES: We used binary logistic regression analysis to investigate patients' reported confidence and trust in the GP, analysing ratings of 7 interpersonal aspects of the consultation, controlling for patients' sociodemographic characteristics. Further modelling examined moderating effects of age, gender and ethnicity on the relative importance of these 7 predictors.
resultsAmong 1.5 million respondents (adjusted response rate 42%), the sense of 'being taken seriously' had the strongest association with confidence and trust. The relative importance of the 7 interpersonal aspects of care was similar for men and women. Non-white patients accorded higher priority to being given enough time than did white patients. Involvement in decisions regarding their care was more strongly associated with reports of confidence and trust for older patients than for younger patients.
conclusionsAssociations between patients' ratings of interpersonal aspects of care and their confidence and trust in their GP are influenced by patients' demographic characteristics. Taking account of these findings could inform patient-centred service design and delivery and potentially enhance patients' confidence and trust in their doctor.
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