ArticleBMC complementary and alternative medicine2013
Patients' expectations of private osteopathic care in the UK: a national survey of patients.
Article in BMC complementary and alternative medicine, 2013. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed.
- Living with ongoing whiplash associated disorders: a qualitative study of individual perceptions and experiences.BMC musculoskeletal disorders · 2017Trial
- Expectations of cardiovascular patients: Which factors stand out in healthcare service delivery?BMC health services research · 2026Article
- Integrated manual therapies: IASP taskforce viewpoint.Pain reports · 2024Article
- Perceptions of the osteopathic profession in New York City's Chinese Communities.Family medicine and community health · 2020Article
- Connecting patients, practitioners, and regulators in supporting positive experiences and processes of shared decision making: A progress report.Journal of evaluation in clinical practice · 2019Article
- Satisfaction of Outpatient Service Consumers and Associated Factors Towards the Health Service Given at Jimma Medical Center, South West Ethiopia.Patient related outcome measures · 2019Article
- Primary care patients' expectations regarding medical appointments and their experiences during a visit: does age matter?Patient preference and adherence · 2017Article
- Determinants and influencing mechanism of outpatient satisfaction: a survey on tertiary hospitals in the People's Republic of China.Patient preference and adherence · 2016Article
- Exploring the construct validity of the Patient Perception Measure - Osteopathy (PPM-O) using classical test theory and Rasch analysis.Chiropractic & manual therapies · 2015Article
- Patients' experiences and expectations of chiropractic care: a national cross-sectional survey.Chiropractic & manual therapies · 2015Article
- Perspectives of older adults on co-management of low back pain by doctors of chiropractic and family medicine physicians: a focus group study.BMC complementary and alternative medicine · 2013Article
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Authors and funding
8 authors.
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Abstract
backgroundPatients' expectations of osteopathic care have been little researched. The aim of this study was to quantify the most important expectations of patients in private UK osteopathic practices, and the extent to which those expectations were met or unmet.
methodsThe study involved development and application of a questionnaire about patients' expectations of osteopathic care. The questionnaire drew on an extensive review of the literature and the findings of a prior qualitative study involving focus groups exploring the expectations of osteopathic patients. A questionnaire survey of osteopathic patients in the UK was then conducted. Patients were recruited from a random sample of 800 registered osteopaths in private practice across the UK. Patients were asked to complete the questionnaire which asked about 51 aspects of expectation, and post it to the researchers for analysis.The main outcome measures were the patients-perceived level of expectation as assessed by the percentage of positive responses for each aspect of expectation, and unmet expectation as computed from the proportion responding that their expectation "did not happen".
results1649 sets of patient data were included in the analysis. Thirty five (69%) of the 51 aspects of expectation were prevalent, with listening, respect and information-giving ranking highest. Only 11 expectations were unmet, the most often unmet were to be made aware that there was a complaints procedure, to find it difficult to pay for osteopathic treatment, and perceiving a lack of communication between the osteopath and their GP.
conclusionsThe findings reflected the complexity of providing osteopathic care and meeting patients' expectations. The results provided a generally positive message about private osteopathic practice. The study identified certain gaps between expectations and delivery of care, which can be used to improve the quality of care. The questionnaire is a resource for future research.
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