ArticleJournal of medical Internet research2012
Should health organizations use web 2.0 media in times of an infectious disease crisis? An in-depth qualitative study of citizens' information behavior during an EHEC outbreak.
Article in Journal of medical Internet research, 2012. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers, 2 of them syntheses that pooled it.
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Who cites it
20 citing papers in PubMed, 2 syntheses or guidelines pooled it, 54 citations in OpenAlex.
- Evaluating the Effectiveness of Internet-Based Communication for Public Health: Systematic Review.Journal of medical Internet research · 2022Pooled it
- The Application of Internet-Based Sources for Public Health Surveillance (Infoveillance): Systematic Review.Journal of medical Internet research · 2020Pooled it
- The Impact of Personality Factors and Preceding User Comments on the Processing of Research Findings on Deep Brain Stimulation: A Randomized Controlled Experiment in a Simulated Online Forum.Journal of medical Internet research · 2016Trial
- Toxicity on Social Media During the 2022 Mpox Public Health Emergency: Quantitative Study of Topical and Network Dynamics.Journal of medical Internet research · 2024Article
- Methods for Human-Centered eHealth Development: Narrative Scoping Review.Journal of medical Internet research · 2022Article
- An exploration of Canadian government officials' COVID-19 messages and the public's reaction using social media data.PloS one · 2022Article
- Exploring the multidimensional relationships between social media support, social confidence, perceived media credibility and life attitude during the COVID-19 pandemic.Current psychology (New Brunswick, N.J.) · 2022Article
- The information-seeking behavior and levels of knowledge, precaution, and fear of college students in Iloilo, Philippines amidst the COVID-19 pandemic.International journal of disaster risk reduction : IJDRR · 2021Article
- Demographic Factors Influencing the Impact of Coronavirus-Related Misinformation on WhatsApp: Cross-sectional Questionnaire Study.JMIR public health and surveillance · 2021Article
- Middle-Aged and Older African Americans' Information Use During the COVID-19 Pandemic: An Interview Study.Frontiers in public health · 2021Article
- #Healthy: smart digital food safety and nutrition communication strategies-a critical commentary.NPJ science of food · 2020Review
- Knowledge, perceptions and media use of the Dutch general public and healthcare workers regarding Ebola, 2014.BMC infectious diseases · 2018Article
- Acceptance of Mobile Health in Communities Underrepresented in Biomedical Research: Barriers and Ethical Considerations for Scientists.JMIR mHealth and uHealth · 2017Article
- Public Health Research Resulting from One of the World's Largest Outbreaks Caused by Entero-HemorrhagicFrontiers in public health · 2017Review
- The effects of SNS communication: How expressing and receiving information predict MERS-preventive behavioral intentions in South Korea.Computers in human behavior · 2016Article
- Physical therapy 2.0: leveraging social media to engage patients in rehabilitation and health promotion.Physical therapy · 2015Article
- Knowledge and risk perceptions of the Ebola virus in the United States.Preventive medicine reports · 2015Article
- Usage of social media and smartphone application in assessment of physical and psychological well-being of individuals in times of a major air pollution crisis.JMIR mHealth and uHealth · 2014Article
- Public knowledge and preventive behavior during a large-scale Salmonella outbreak: results from an online survey in the Netherlands.BMC public health · 2014Article
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Corrections and comments
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Authors and funding
5 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundWeb 2.0 media (eg, Facebook, Wikipedia) are considered very valuable for communicating with citizens in times of crisis. However, in the case of infectious disease outbreaks, their value has not been determined empirically. In order to be able to take full advantage of Web 2.0 media in such a situation, the link between these media, citizens' information behavior, and citizens' information needs has to be investigated.
objectiveThe goal of our study was to assess citizens' Web 2.0 media use during an infectious disease outbreak and to determine which Web 2.0 medium is used for which goal. With this information, we wanted to formulate recommendations for health organizations that consider using Web 2.0 media as part of their communication strategy during an infectious disease outbreak.
methodsA total of 18 student participants kept an information diary for 4 weeks during the 2011 enterohemorrhagic E. coli (EHEC) outbreak in Germany. Of them, 9 lived at the epicenter of the outbreak and 9 of them at some distance. The diaries were supplemented by a qualitative pre-survey (demographics) and postsurvey (questioning their satisfaction with information provision during the outbreak).
resultsThe Internet appeared to be the most popular medium for passively receiving EHEC-related information, with news websites and websites of newspapers as the most consulted sources. Twitter was used for receiving information to a small degree, while Facebook played virtually no role. Participants indicated that they thought information posted on Twitter or Facebook was not reliable or was out of place. When actively seeking information, online newspapers and wikis were important sources. Several causes for (dis)satisfaction with information provision were uncovered: source credibility, contradicting messages, and a need for closure.
conclusionsDuring an infectious disease outbreak, our small sample of students did not see social media (like Facebook and Twitter) as suitable or reliable sources for communicating information, but primarily viewed them as a tool for communicating with friends. Wikis, however, did fill several information needs, especially when citizens are actively searching for information. For many, source credibility is an important asset of information usefulness. Finally, we provide several general recommendations for communicating with citizens during an infectious disease outbreak.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.