ArticleScandinavian journal of primary health care2012
Patient satisfaction with out-of-hours GP cooperatives: a longitudinal study.
Article in Scandinavian journal of primary health care, 2012. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed.
- Trial
- Task shifting from general practitioners to nurses and the association with patient flow and resource use in out-of-hours primary care clinics: a descriptive register-based study.Scandinavian journal of primary health care · 2026Article
- Physician-reported outcomes associated with collaboration between home healthcare institutions and after-hours house-call services in Japan.BMC primary care · 2025Article
- Why do patients attend out-of-hours GP services in Ireland?Irish journal of medical science · 2025Article
- Urgent care centres for reducing the demand on emergency departments: a scoping review of published quantitative and qualitative studies.The Medical journal of Australia · 2025Article
- The impact of perceived value, customer expectations, and patient experience on the satisfaction of contracted patients in hospitals.BMC health services research · 2025Article
- Effects of access to radiology in out-of-hours primary care on patient satisfaction and length of stay.The European journal of general practice · 2021Observational
- Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study.BMC health services research · 2021Article
- Preschool children in Danish out-of-hours primary care: a one-year descriptive study of face-to-face consultations.BMC family practice · 2019Article
- Migrants' motives and expectations for contacting out-of-hours primary care: a survey study.BMC family practice · 2017Article
- Junior doctors' medical specialty and practice location choice: simulating policies to overcome regional inequalities.The European journal of health economics : HEPAC : health economics in prevention and care · 2017Article
- An after hours gp clinic in regional Australia: appropriateness of presentations and impact on local emergency department presentations.BMC family practice · 2017Article
- Out of hours care in Germany - High utilization by adult patients with minor ailments?BMC family practice · 2017Article
- Instruments to assess patient satisfaction after teleconsultation and triage: a systematic review.Patient preference and adherence · 2014Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveFor over a decade, out-of-hours primary care in the Netherlands has been provided by general practitioner (GP) cooperatives. In the past years, quality improvements have been made and patients have become acquainted with the service. This may have increased patient satisfaction. The objective of this study was to examine changes in patient satisfaction with GP cooperatives over time.
designLongitudinal observational study. A validated patient satisfaction questionnaire was distributed in 2003-2004 (T1) and 2007-2008 (T2). Items were rated on a scale from 0 to 10 (1 = very bad; 10 = excellent).
settingEight GP cooperatives in the Netherlands. SUBJECTS: Stratified sample of 9600 patients. Response was 55% at T1 (n = 2634) and 51% at T2 (n = 2462).
main outcome measuresExpectations met; satisfaction with triage nurses, GPs, and organization.
resultsFor most patients the care received at the GP cooperative met their expectations (T1: 86.1% and T2: 88.4%). Patients were satisfied with the triage nurses (overall grade T1: 7.73 and T2: 7.99), GPs (T1: 8.04 and T2: 8.25), and organization (overall grade T1: 7.60 and T2: 7.78). Satisfaction with triage nurses showed the largest increase over time. The quality and effectiveness of advice or treatment were given relatively low grades. Of all organizational aspects, the lowest grades were given for waiting times and information about the cooperative.
conclusionIn general, patients were initially satisfied with GP cooperatives and satisfaction had even increased four years later. However, there is room for improvement in the content of the advice, waiting times, and information supply. More research is needed into satisfaction of specific patient groups.
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