ArticleHealth expectations : an international journal of public participation in health care and health policy2014
Customer interest in and experience with various types of pharmacy counselling - a qualitative study.
Article in Health expectations : an international journal of public participation in health care and health policy, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 1 of them a synthesis that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
12 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff.Perspectives in public health · 2022Pooled it
- Students' Perceived Counseling Behavior and Feedback on a University-led Patient Medication Counseling Program Implemented in a Tertiary Government Hospital.Acta medica Philippina · 2024Article
- Communication during encounters about medication switching: Self-reported experiences of pharmacy technicians and patients.Exploratory research in clinical and social pharmacy · 2023Article
- Diabetes and Cardiovascular Diseases Risk Assessment in Community Pharmacies: An Implementation Study.International journal of environmental research and public health · 2022Article
- Recruiting people with severe mental illness through community pharmacies: real-world experiences from a UK study.BMC family practice · 2020Article
- Patients', Pharmacy Staff Members', and Pharmacy Researchers' Perceptions of Central Elements in Prescription Encounters at the Pharmacy Counter.Pharmacy (Basel, Switzerland) · 2019Article
- A logic model for pharmaceutical care.Journal of health services research & policy · 2018Article
- Pharmacy Interns' Perception of Their Professional Role.American journal of pharmaceutical education · 2017Article
- Review of community pharmacy services: what is being performed, and where are the opportunities for improvement?Integrated pharmacy research & practice · 2017Review
- Adherence counseling during patient contacts in swiss community pharmacies.Patient preference and adherence · 2015Article
- Clinical delivery of pharmacogenetic testing services: a proposed partnership between genetic counselors and pharmacists.Pharmacogenomics · 2013Article
- Physical activity promotion in community pharmacies: pharmacists' attitudes and behaviours.Pharmacy practiceArticle
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDespite pharmacists' extensive knowledge in the optimization of patients' medical treatments, community pharmacies are still fighting to earn patients' trust with respect to medicinal counselling at the counter.
objectiveThe aim was to investigate how patients perceive pharmacy counselling at the present time, in order to develop the patient-pharmacy relationship for the benefit of both patients and pharmacies.
designShort semi-structured interviews were carried out with pharmacy customers by pharmacy internship students. SETTING AND
participantsOne hundred and eight customers in 35 independent pharmacies across Denmark were interviewed during the spring of 2011. MAIN VARIABLES STUDIED: Customers were interviewed about their expectations of pharmacies in general and their experiences with medical counselling in particular.
resultsCustomers perceive community pharmacies very differently in terms of both expectations of and positive experiences with counselling. They appear to be in favour of pharmacy counselling with respect to over-the-counter medicine and first-time prescription medicine in contrast to refills. Customers find it difficult to express the health-care role of pharmacies even when experiencing and appreciating it. DISCUSSION: Lack of appreciation of pharmacy counselling for refill prescription medicine and the difficulty in defining the role of pharmacies might stem from the difficulties that customers have in understanding medicine and thus the role of counselling services with respect to medicine. The pharmacy staff does not seem to realize these barriers.
conclusionsFor pharmacies to encourage customer interest in pharmacy counselling, the staff should start taking the identified barriers into account when planning communication strategies.
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