ArticleIsrael journal of health policy research2012
Providing cell phone numbers and e-mail addresses to patients: The patient's perspective, a cross sectional study.
Article in Israel journal of health policy research, 2012. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
12 citing papers in PubMed.
- Identification of preferred reminder systems and patient factors to promote adherence in the management of urinary incontinence.PEC innovation · 2022Article
- Readiness and Acceptance of eHealth Services for Diabetes Care in the General Population: Cross-sectional Study.Journal of medical Internet research · 2021Article
- Leveraging mobile health applications to improve sexual and reproductive health services in Nigeria: implications for practice and policy.Reproductive health · 2021Article
- Communication Behavior Changes Between Patients With Diabetes and Healthcare Providers Over 9 Years: Retrospective Cohort Study.Journal of medical Internet research · 2020Article
- Network and Systems Medicine: Position Paper of the European Collaboration on Science and Technology Action on Open Multiscale Systems Medicine.Network and systems medicine · 2020Review
- Patterns of Patients' Interactions With a Health Care Organization and Their Impacts on Health Quality Measurements: Protocol for a Retrospective Cohort Study.JMIR research protocols · 2018Article
- Use of email, cell phone and text message between patients and primary-care physicians: cross-sectional study in a French-speaking part of Switzerland.BMC health services research · 2016Article
- E-mail communication in pain practice: The importance of being earnest.Saudi journal of anaesthesia · 2014Article
- Mobile technologies and geographic information systems to improve health care systems: a literature review.JMIR mHealth and uHealth · 2014Review
- Online medicine for pregnant women.International journal of telemedicine and applications · 2014Article
- Direct Telephonic Communication in a Heart Failure Transitional Care Program: An observational study.Cardiology research · 2013Article
- Doctor-patient communication in the e-health era.Israel journal of health policy research · 2012Article
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundToday patients can consult with their treating physician by cell phone or e-mail. These means of communication enhance the quality of medical care and increase patient satisfaction, but they can also impinge on physicians' free time and their patient schedule while at work. The objective of this study is to assess the attitudes and practice of patients on obtaining the cell phone number or e-mail address of their physician for the purpose of medical consultation.
methodsPersonal interviews with patients, 18 years of age or above, selected by random sampling from the roster of adults insured by Clalit Health Services, Southern Division. The total response rate was 41%. The questionnaire included questions on the attitude and practice of patients towards obtaining their physician's cell phone number or e-mail address. Comparisons were performed using Chi-square tests to analyze statistically significant differences of categorical variables. Two-tailed p values less than 0.05 were considered statistically significant, with a power of 0.8.
resultsThe study sample included 200 patients with a mean age of 46.6 ± 17.1, of whom 110 were women (55%). Ninety-three (46.5%) responded that they would be very interested in obtaining their physician's cell phone number, and an additional 83 (41.5%) would not object to obtaining it. Of the 171 patients (85.5%) who had e-mail addresses, 25 (14.6%) said they would be very interested in obtaining their physician's e-mail address, 85 (49.7%) said they would not object to getting it, and 61 (35.7%) were not interested. In practice only one patient had requested the physician's e-mail address and none actually had it.
conclusionsPatients favored cell phones over e-mail for consulting with their treating physicians. With new technologies such as cell phones and e-mail in common use, it is important to determine how they can be best used and how they should be integrated into the flow of clinical practice.
Identifiers
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Registered trials
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