ArticleIranian Red Crescent medical journal2011
Assessing health system responsiveness: a household survey in 17th district of tehran.
Article in Iranian Red Crescent medical journal, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 29 papers, 1 of them a synthesis that pooled it.
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Who cites it
29 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Health system responsiveness for maternal healthcare services in East Africa: a mixed-methods systematic review.BMC pregnancy and childbirth · 2025Pooled it
- Assessing Health System Responsiveness in Iraq: A Comprehensive Evaluation through Cross-Sectional Study.Medical journal of the Islamic Republic of Iran · 2025Article
- Patients' sense of security from clinical factors in Iran: a cross-sectional study.BMC health services research · 2024Article
- The assessment of health system responsiveness from the viewpoints of COVID-19 patients.BMC health services research · 2023Article
- Mental Health System Responsiveness during COVID-19 in People with Pre-Existing Psychiatric Disorders: Experiences from Iran.Epidemiologia (Basel, Switzerland) · 2023Article
- Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic.BMC geriatrics · 2022Article
- Health system responsiveness in maternity care at Hadiya zone public hospitals in Southern Ethiopia: Users' perspectives.PloS one · 2021Article
- Comfort nursing can alleviate pain and negative emotion of patients after surgery for LVCFs and improve their living ability.American journal of translational research · 2021Article
- Status and Factors Associated with Healthcare Choices among Older Adults and Children in an Urbanized County: A Cross-Sectional Study in Kunshan, China.International journal of environmental research and public health · 2020Article
- Responsiveness of health care services towards the elderly in Tanzania: does health insurance make a difference? A cross-sectional study.International journal for equity in health · 2020Article
- Increase of catastrophic health expenditure while it does not have socio-economic inequality anymore; findings from a district in Tehran after recent extensive health sector reform.BMC health services research · 2019Article
- Health services utilisation and responsiveness profiles in Iran: a provincial household study.Family medicine and community health · 2019Article
- Quality of community basic medical service utilization in urban and suburban areas in Shanghai from 2009 to 2014.PloS one · 2018Article
- Assessing Medical Tourism Services Quality Using SERVQUAL Model: A Patient's Perspective.Iranian journal of public health · 2018Article
- Responsiveness of Physical Rehabilitation Centers in Capital of Iran: Disparities and Related Determinants in Public and Private Sectors.Frontiers in public health · 2018Article
- Comparison of Responsiveness Level in Iranian Public and Private Physiotherapy Clinics: a Cross-Sectional Multi-center Study.Materia socio-medica · 2017Article
- The examination of quality of pregnancy care based on the World Health Organization's "Responsiveness" model of selected pregnant women in Tehran.Electronic physician · 2017Article
- What is health systems responsiveness? Review of existing knowledge and proposed conceptual framework.BMJ global health · 2017Article
- Health system responsiveness after health sector evolution plan (HSEP): An inpatient survey in Kermanshah in 2015.Medical journal of the Islamic Republic of Iran · 2016Article
- Importance of Client Orientation Domains in Non-Clinical Quality of Care: A Household Survey in High and Low Income Districts of Mashhad.Global journal of health science · 2015Article
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundResponsiveness is an indicator by WHO to evaluate the performance of health systems on nonmedical expectations of consumers. This study measures the health system responsiveness and the factors affecting responsiveness in Iran health system.
methodsWorld Health Survey (WHS) questionnaire was used to collect data on a two-stage cluster sampling in 17th District of Tehran in 2003. Of a sample of 773, 677 and 299 individuals who respectively had outpatient or inpatient services utilization responded to the responsiveness module of WHS questionnaire.
resultMore than 90% of respondents believed that responsiveness issues were very important. Performance of outpatient services was better than hospital services in terms of responsiveness. "Prompt attention" and "quality of basic amenities" received low score for outpatient services. Service user variables had no significant effect on responsiveness, while type of centers was significantly related to responsiveness. Principal component analysis found three factors for both outpatient and inpatient services that explained 62% and 61% of total variances respectfully.
conclusionIran health system should pay more attention to responding non-medical expectations of service users. It sounds that health system interventions are main determinant of responsiveness score compared to demographic or user variables. Training health staff, allocating more resources and reengineering some processes may play a role in improving responsiveness. Responsiveness domains seems to be tailored based on each society's cultural factors.
Indexed as
Identifiers
22737485PMC3371967What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.