ArticleHealth services research2012
Chronic illness and patient satisfaction.
Article in Health services research, 2012. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
26 citing papers in PubMed.
- Satisfaction with cancer screening programs and its associated factors: a cross-sectional study in 26 provinces across China.BMC public health · 2026Article
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- Outpatients' endorsement of societal recognition and respect for healthcare professionals in China's tertiary public hospitals: a national multicenter cross-sectional study.Frontiers in public health · 2026Article
- Article
- Relationship between physical disability and satisfaction with medical care and health facility infrastructure in Peru.Einstein (Sao Paulo, Brazil) · 2026Article
- Treatment satisfaction and its determinants in Korean patients with rheumatoid arthritis and systemic lupus erythematosus.The Korean journal of internal medicine · 2025Article
- Empathy, expertise, and expeditious communication: identifying how people with hidradenitis suppurativa experience outpatient palliative care.Archives of dermatological research · 2025Article
- Leveraging Patients' Creative Ideas for Innovation in Health Care.The Milbank quarterly · 2024Article
- User-reported quality of care: findings from the first round of the People's Voice Survey in 14 countries.The Lancet. Global health · 2024Review
- Patient satisfaction with chronic disease care and its associated factors in primary health care facilities in Johannesburg, South Africa.Frontiers in health services · 2023Article
- Methods to Generate Innovative Research Ideas and Improve Patient and Public Involvement in Modern Epidemiological Research: Review, Patient Viewpoint, and Guidelines for Implementation of a Digital Cohort Study.Journal of medical Internet research · 2021Review
- Inequalities in Health Care Experience of Patients with Chronic Conditions: Results from a Population-Based Study.Healthcare (Basel, Switzerland) · 2021Article
- The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals.Patient preference and adherence · 2021Article
- Continuity of care is associated with satisfaction with local health care services.BMC family practice · 2020Article
- Patient Experiences With Outpatient Parenteral Antibiotic Therapy: Results of a Patient Survey Comparing Skilled Nursing Facilities and Home Infusion.Open forum infectious diseases · 2019Article
- Patients' perspective on how to improve the care of people with chronic conditions in France: a citizen science study within the ComPaRe e-cohort.BMJ quality & safety · 2019Article
- Article
- Reported experience of patients with single or multiple chronic diseases: empirical evidence from Italy.BMC health services research · 2018Article
- System-Wide and Group-Specific Health Service Improvements: Cross-Sectional Survey of Outpatient Improvement Preferences and Associations with Demographic Characteristics.International journal of environmental research and public health · 2018Article
- Relationship Between Patient Satisfaction And Physician Characteristics.Journal of patient experience · 2017Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo examine how the relationship between patient characteristics, patient experience with the health care system, and overall satisfaction with care varies with illness complexity. DATA SOURCES/STUDY
settingTelephone survey in 14 U.S. geographical areas. STUDY
designStructural equation modeling was used to examine how relationships among patient characteristics, three constructs representing patient experience with the health care system, and overall satisfaction with care vary across patients by number of chronic illnesses. DATA COLLECTION/EXTRACTION
methodsRandom digital dial telephone survey of adults with one or more chronic illnesses. PRINCIPAL
findingsPatients with more chronic illnesses report higher overall satisfaction. The total effects of better patient-provider interaction and support for patient self-management are associated with higher satisfaction for all levels of chronic illness. The latter effect increases with illness burden. Older, female, or insured patients are more satisfied; highly educated patients are less satisfied.
conclusionsProviders seeking to improve their patient satisfaction scores could do so by considering patient characteristics when accepting new patients or deciding who to refer to other providers for treatment. However, our findings suggest constructive actions that providers can take to improve their patient satisfaction scores without selection on patient characteristics.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.