ArticleHealth expectations : an international journal of public participation in health care and health policy2014
Perceived service quality, perceived value, overall satisfaction and happiness of outlook for long-term care institution residents.
Article in Health expectations : an international journal of public participation in health care and health policy, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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3 citing papers in PubMed, 22 citations in OpenAlex.
- Long-term care insurance and health outcomes among older adults with disabilities: evidence from a support system reconfiguration perspective.Archives of public health = Archives belges de sante publique · 2026Article
- A mixed methods quality improvement study to implement nurse practitioner roles and improve care for residents in long-term care facilities.BMC nursing · 2020Article
- Perceived quality of HIV treatment and care services in Wolaita Zone of southern Ethiopia: a cross-sectional study.BMJ open · 2015Article
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Authors and funding
5 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo investigate the psychometric properties and relationships of perceived service quality, perceived value and overall satisfaction for residents with respect to their long-term care institutions.
designThe five-point Likert scale questionnaire administered through facetoface interviews.
settingFourteen long-term care institutions located in central and southern Taiwan stratified according to services and accommodation population.
participantsOne hundred and eighty long-term institutional care residents.
main outcome measuresPerceived service quality (the SERVPERF model), perceived value and overall satisfaction (models based on the literature on perceived value and satisfaction).
resultsStudent's t-test on institutional location shows a significant difference between overall satisfaction for central and southern institution long-term care recipients. The correlation test revealed that the higher a resident's level of education, the higher the scores for perceived value. The factor loading results of confirmation factor analysis show acceptable levels of reliability and index-of-model fits for perceived service, perceived value and overall satisfaction. In addition, the results suggest that an additional construct, a positive attitude (happiness of outlook) towards long-term care institutions, is also an important factor in residents' overall satisfaction.
conclusionThe primary goal of long-term institutional care policy in Taiwan, as in other countries, is to provide residents with practical, cost-effective but high-quality care. On the basis of the results of in-depth interviews with long-term institutional care residents, this study suggests long-term care institutions arrange more family visit days to increase the accessibility and interaction of family and residents and thereby increase the happiness of outlook of the residents.
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