ArticlePediatric nephrology (Berlin, Germany)2012
Migration background and patient satisfaction in a pediatric nephrology outpatient clinic.
Article in Pediatric nephrology (Berlin, Germany), 2012. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed, 12 citations in OpenAlex.
- A Cross-Sectional Study of Patient Satisfaction Among Immigrants in the Pediatric Outpatient Clinic of Firoozabadi Hospital.Journal of patient experience · 2024Article
- Shared Decision Making for Choosing renAl Replacement Therapy in Chronic Kidney Disease Patients (SDM-ART trial): study protocol for randomized clinical trial.Kidney research and clinical practice · 2023Article
- Migrants' perceptions of health system responsiveness and satisfaction with health workers in a South African Province.Global health action · 2020Article
- Association of Demographics and Hospital Stay Characteristics With Patient Experience in Hospitalized Pediatric Patients.Journal of patient experience · 2020Review
- Modeling the communication-satisfaction relationship in hospital patients.SAGE open medicine · 2019Article
- Exploring the characteristics and potential disparities of non-migrant and migrant colorectal cancer patients regarding their satisfaction and subjective perception of care - a cross-sectional study.BMC health services research · 2018Article
- The role of an out-patient renal clinic in renal disease management.Journal of translational internal medicineReview
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Authors and funding
4 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundWe examined the association of a migration background and patient satisfaction in a pediatric nephrology outpatient clinic in Germany.
methodsThis was a cross-sectional study of 348 families presenting at the Pediatric Nephrology Outpatient Department of Charité University Children's Hospital in Berlin during 2008. Parents were asked to complete a questionnaire containing basic sociodemographic information, a subjective categorical rating of disease severity and communication with the medical team, and a validated patient satisfaction score (ZUF-8) derived from a customer satisfaction score used by industry and modified for healthcare providers.
resultsOf the 348 families included in the study, 131 patients (38 %) had a migration background (20 different nationalities, 22 different native languages). Patient satisfaction (rated on a scale from 8 to 40) was significantly higher in families without (32.9 ± 4.6) than in those with a migration background (30.8 ± 4.7; p < 0.0001). A multivariate linear regression analysis revealed that trust in doctors, friendliness of the doctor, severity of the child's disease, number of medications prescribed, and a migration background were significantly and independently correlated with patient satisfaction.
conclusionsMigrant families were less satisfied with the provision of the outpatient care provided by our department than non-migrants.
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