ArticleBMC cancer2011
Determinants of patient satisfaction in ambulatory oncology: a cross sectional study based on the OUT-PATSAT35 questionnaire.
Article in BMC cancer, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 30 papers, 1 of them a synthesis that pooled it.
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Who cites it
30 citing papers in PubMed, 1 synthesis or guideline pooled it, 71 citations in OpenAlex.
- A systematic review of barriers to optimal outpatient specialist services for individuals with prevalent chronic diseases: what are the unique and common barriers experienced by patients in high income countries?International journal for equity in health · 2015Pooled it
- Empathy, access, and delays: determinants of oncology care satisfaction in Polish academic and nonacademic hospitals.The oncologist · 2026Article
- Comorbidity, treatment toxicity and satisfaction with cancer care: an international cross-sectional study based on the EORTC PATSAT-C33 and OUT-PATSAT7.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2026Article
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- Patient experiences and needs in cancer care- results from a nationwide cross-sectional study in Germany.BMC health services research · 2024Article
- Differential Effects of a Telemonitoring Platform in the Development of Chemotherapy-Associated Toxicity: A Randomized Trial Protocol.Diagnostics (Basel, Switzerland) · 2024Article
- Care quality and satisfaction at the cancer hospital - a questionnaire study of older patients with cancer and their family members.BMC health services research · 2024Article
- Socio-demographic and health-related determinants of patients' overall rating and experiences of cancer care.BMC cancer · 2023Article
- Elements of patient satisfaction: An integrative review.Nursing open · 2023Review
- Caregivers' Satisfaction of Teleconsultations and Associated Factors During COVID-19 Pandemic at Pediatric Clinics of Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia: A Cross-Sectional Study.Pediatric health, medicine and therapeutics · 2023Article
- Unmet health care needs: factors predicting satisfaction with health care services among community-dwelling Canadians living with neurological conditions.BMC health services research · 2022Article
- Psychosocial and clinical predictors of patient satisfaction with cancer care.Saudi pharmaceutical journal : SPJ : the official publication of the Saudi Pharmaceutical Society · 2022Article
- Factors contributing to satisfaction with care in cancer outpatients.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2021Article
- Benchmarking patient satisfaction scores in a colorectal patient population.Surgical endoscopy · 2021Article
- Artificial Intelligence-Driven Oncology Clinical Decision Support System for Multidisciplinary Teams.Sensors (Basel, Switzerland) · 2020Article
- Assessment of Quality of Care Using Information on Patient Satisfaction at Adult Oncology Center of Tikur Anbessa Specialized Hospital, Ethiopia: A Cross-Sectional Study.Patient preference and adherence · 2020Article
- Evaluation of quality of care in relation to health-related quality of life of patients diagnosed with brain tumor: a novel clinic for proton beam therapy.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2019Article
- The impact of automated screening with Edmonton Symptom Assessment System (ESAS) on health-related quality of life, supportive care needs, and patient satisfaction with care in 268 ambulatory cancer patients.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2019Article
- What Do Patients Think About Their Radiation Oncologists? An Assessment of Online Patient Reviews on Healthgrades.Cureus · 2018Article
Corrections and comments
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Authors and funding
8 authors at 5 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe aim of this study was to identify factors associated with satisfaction with care in cancer patients undergoing ambulatory treatment. We investigated associations between patients' baseline clinical and socio-demographic characteristics, as well as self-reported quality of life, and satisfaction with care.
methodsPatients undergoing ambulatory chemotherapy or radiotherapy in 2 centres in France were invited, at the beginning of their treatment, to complete the OUT-PATSAT35, a 35 item and 13 scale questionnaire evaluating perception of doctors, nurses and aspects of care organisation. Additionally, for each patient, socio-demographic variables, clinical characteristics and self-reported quality of life using the EORTC QLQ-C30 questionnaire were recorded.
resultsAmong 692 patients included between January 2005 and December 2006, only 6 were non-responders. By multivariate analysis, poor perceived global health strongly predicted dissatisfaction with care (p < 0.0001). Patients treated by radiotherapy (vs patients treated by chemotherapy) reported lower levels of satisfaction with doctors' technical and interpersonal skills, information provided by caregivers, and waiting times. Patients with primary head and neck cancer (vs other localisations), and those living alone were less satisfied with information provided by doctors, and younger patients (< 55 years) were less satisfied with doctors' availability.
conclusionsA number of clinical of socio-demographic factors were significantly associated with different scales of the satisfaction questionnaire. However, the main determinant was the patient's global health status, underlining the importance of measuring and adjusting for self-perceived health status when evaluating satisfaction. Further analyses are currently ongoing to determine the responsiveness of the OUT-PATSAT35 questionnaire to changes over time.
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