ArticleAfrican health sciences2011
Patient satisfaction with health care services provided at HIV clinics at Amana and Muhimbili hospitals in Dar es Salaam.
Article in African health sciences, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- Perceived satisfaction with HIV care and its impact on medication adherence and clinical outcomes: a cross-sectional study in Kumasi, Ghana.BMC infectious diseases · 2026Article
- Article
- Patient satisfaction among persons living with HIV/AIDS and receiving antiretroviral therapy in urban Uganda: A factor analysis.PloS one · 2023Article
- Client satisfaction among HIV positive and HIV negative attendees in a military hospital in Southwest Nigeria.Journal of family medicine and primary care · 2022Article
- Effective Hospital Care Delivery Model for Older People in Nigeria with Multimorbidity: Recommendations for Practice.Healthcare (Basel, Switzerland) · 2022Article
- Patient Satisfaction with HIV/AIDS Services in Health Centers of East Shoa Zone, Oromia, Ethiopia: A Cross-Sectional Study.Health services insights · 2021Article
- Clients' satisfaction with HIV care and treatment centres in Dar es Salaam, Tanzania: A cross-sectional study.PloS one · 2021Article
- Patient Satisfaction with Antiretroviral Therapy Service and Associated Factors at Jimma Town Public Health Facilities, Southwest, Ethiopia.HIV/AIDS (Auckland, N.Z.) · 2021Article
- Predictors of Service Satisfaction Among Clients Receiving Antiretroviral Therapy Services at Public Hospitals in Eastern Ethiopia.HIV/AIDS (Auckland, N.Z.) · 2021Article
- High antiretroviral therapy service delivery satisfaction and its' associated factors at Midre-genet hospital; Northwest Tigray, Ethiopia.BMC health services research · 2018Article
- Health care in a homophobic climate: the SPEND model for providing sexual health services to men who have sex with men where their health and human rights are compromised.Global health action · 2015Article
- Satisfaction of HIV patients with pharmaceutical services in South Eastern Nigerian hospitals.International journal of clinical pharmacy · 2014Article
- Patients' level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania.BMC health services research · 2014Article
- Patient satisfaction with HIV/AIDS care at private clinics in Dar es Salaam, Tanzania.AIDS care · 2014Article
- Improving HIV outcomes in resource-limited countries: the importance of quality indicators.BMC health services research · 2012Article
- Patient satisfaction with HIV/AIDS care and treatment in the decentralization of services delivery in Vietnam.PloS one · 2012Article
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2 authors.
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Abstract
backgroundSince the establishment of free HIV/AIDS care and treatment services in Tanzania a lot of research has been done to assess how health care providers discharge their duties in these clinics. Little research however has been done regarding satisfaction of HIV patients with free health care services provided.
objectivesTo determine satisfaction of HIV patients with health care services provided at the HIV clinics and specifically, to determine patients' satisfaction with the general physical environment of the clinic and with services offered by doctors, nurses, laboratory, and pharmacy.
methodsA cross-sectional study was conducted at Muhimbili National Hospital (MNH) and Amana hospital. A total of 375 patients attending outpatient HIV clinics were selected randomly and interviewed using a questionnaire, after obtaining a verbal consent. Data collected was analyzed using Epi-info program version 6.
resultsPatients at Amana Hospital clinic were either very satisfied (44.3%) or satisfied (55.7%) and none were unsatisfied, while at MNH clinic 1.1% patients were very satisfied while (94.7%) were satisfied and (4.2%) were unsatisfied with health care services provided. Lack of privacy when consulting with doctors and the dispenser contributed to patients' unsatisfaction with the services.
conclusionMost of the participants were satisfied with the services provided at the two clinics. However at MNH, a few patients were unsatisfied due to lack of privacy during consultation with doctors and with the pharmacy services.
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