ArticleJournal of oncology practice2011
Patient-physician e-mail communication: the kaiser permanente experience.
Article in Journal of oncology practice, 2011. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 29 papers, 4 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
29 citing papers in PubMed, 4 syntheses or guidelines pooled it.
- The Impact of Patient Online Access to Computerized Medical Records and Services on Type 2 Diabetes: Systematic Review.Journal of medical Internet research · 2018Pooled it
- Patients' online access to their electronic health records and linked online services: a systematic review in primary care.The British journal of general practice : the journal of the Royal College of General Practitioners · 2015Pooled it
- Patients' online access to their electronic health records and linked online services: a systematic interpretative review.BMJ open · 2014Pooled it
- Comparative health systems research among Kaiser Permanente and other integrated delivery systems: a systematic literature review.The Permanente journal · 2014Pooled it
- Impact of Patient-Clinical Team Secure Messaging on Communication Patterns and Patient Experience: Randomized Encouragement Design Trial.Journal of medical Internet research · 2020Trial
- Caregiver experiences of an integrative patient-centered digital health application for pediatric type 1 diabetes care: Findings from a pilot clinical trial.PLOS digital health · 2025Article
- Patient Perspectives on Communication Pathways After Orthopedic Surgery and Discharge and Evaluation of Team-Based Digital Communication: Qualitative Exploratory Study.JMIR human factors · 2024Article
- Health Care Professionals' Perspectives Before and After Use of eDialogue for Team-Based Digital Communication Across Settings: Qualitative Study.JMIR human factors · 2024Article
- Using an mHealth approach to collect patient-generated health data for predicting adverse health outcomes among adult survivors of childhood cancer.Frontiers in oncology · 2024Article
- Article
- Future of Teleoncology: Trends and Disparities in Telehealth and Secure Message Utilization in the COVID-19 Era.JCO clinical cancer informatics · 2022Article
- Perspectives on team communication challenges in caring for children with medical complexity.BMC health services research · 2021Article
- A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?JMIR medical informatics · 2020Article
- Creating Consumer-Generated Health Data: Interviews and a Pilot Trial Exploring How and Why Patients Engage.Journal of medical Internet research · 2019Article
- Article
- The impact of e-visits on patient access to primary care.Health care management science · 2018Article
- The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care.Management science · 2018Article
- Rapid growth in surgeons' use of secure messaging in a patient portal.Surgical endoscopy · 2016Article
- Adoption of Secure Messaging in a Patient Portal across Pediatric Specialties.AMIA ... Annual Symposium proceedings. AMIA Symposium · 2016Article
- Patients' Online Access to Their Primary Care Electronic Health Records and Linked Online Services: Implications for Research and Practice.Journal of personalized medicine · 2015Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
1 author.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Kaiser Permanente (KP) is a not-for profit health care organization that provides care for approximately 8.7 million members in nine states and the District of Columbia. In 2004, it began implementation of its current electronic health record (EHR), which by 2010, was in use in all KP regions, in both outpatient and inpatient settings. Over the same period, a suite of online services was also implemented. Among these services was a password-protected e-mail system (referred to as secure messaging) that allowed physicians and patients to communicate electronically. Use of secure messaging has increased rapidly. By 2010, 64% of the 3.6 million KP members in northern California had signed up for online access. In 2010, the 7,000 physicians of Northern California KP received 5.8 million secure messages. Secure messaging has been associated with a decrease in office visits, an increase in measurable quality outcomes (at least in primary care), and excellent patient satisfaction.
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.